[ Solved ] Fix Error Apple Mobile Device Service Not Started

by Rohit Khurana on June 8, 2010

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There are times when you connect your iPhone, iPad or iPod Touch to your windows based computer and a error message window pops up saying Apple Device Mobile Service as shown in the image below.

apple-device-service-not-started

This could happen due to the stopping of important apple service which runs in background in windows and is required to be running so that the apple devices get recognized when they are connected.

Follow the procedure to fix this problem

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For Windows Vista or Windows 7

  1. Close iTunes and disconnect the iPhone, iPad, or iPod touch.
  2. Click the Windows Start button .
  3. In the Start Search field type Services.
  4. In the Programs section of the search results, click Services.
  5. Right-click on Apple Mobile Device service and click Properties in the shortcut menu.
  6. Set the Startup type pop-up menu to Automatic and click OK.

For XP

  1. Close iTunes and disconnect the iPhone, iPad, or iPod touch.
  2. Click the Windows Start button.
  3. Go to Start >> Run and then type Services.msc and press Enter
  4. Right-click on Apple Mobile Device service and click Properties in the shortcut menu.
  5. Set the Startup type pop-up menu to Automatic and click OK.

Note: If the above service is already set to automatic, you just need to right click on the service name and then select start, so that service gets started if it is suspended for any reason.

apple-mobile-device

We hope you like this simple tip to solve this problem which occurs while connecting apple devices, we had already shared some other iPhone, iPod Tips which you can consider reading.

Update on 14 Aug 2012: As it looks like from some user comments running a check disk on the drive where you have iTunes installed could fix this problem for you. Thanks John for this tip.

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{ 72 comments… read them below or add one }

Furqan June 28, 2010 at 1:51 pm

But after doing all that step its still not started … what should i do i have also reinstall itunes but nothing going to work …

Rodrigo Pessoa October 18, 2010 at 9:47 pm

Hi,
what can i do if the apple mobile device is not showing in services? i tried to install and resinstall itunes and other stuff by apple but i still can´t sync my iphone.
The itunes recognizes the phone but do not sync. :(

John November 10, 2010 at 1:46 am

I’m a Windows Vista user. I have followed this procedure many times, and it always works. The problem is that I have had to do it many times. Every time, I change the app to start automatically (in the properties), and every time I reboot the computer, Apple Mobile Device service is off and the property has changed back from “automatic” to “manual.” I can’t find why it keeps changing back. Anyone?

Matthias November 18, 2010 at 4:30 pm

I’m on XP and I have the exact same issue as John. Every time, I change the app to start “Automatic”, but every time I reboot the computer, Apple Mobile Device service is off again and the property has changed back from “Automatic” to “Manual”.

John November 18, 2010 at 9:16 pm

I might have found an answer: a tech guy suggested running a chkdisc to solve some wifi logon issues I was having. I did, and I have not had the Apple Mobile Device problem since. It may have helped both problems.

John November 18, 2010 at 9:19 pm

…and here’s a good link explaining how to run it: http://www.windows-help-central.com/windows-vista-chkdsk.html

jessi November 30, 2010 at 9:23 am

yeaaaa i did it and it worked, thanks

Heather December 5, 2010 at 12:04 pm

Thank you! This fixed my issue perfectly!

Itzel December 21, 2010 at 9:00 am

okay so here is the thing i got the same problem with my ipod i already tried to install itunes,uninstalled, and all that. but when i go to services and look up for apple mobile device its said that is started but it doesn’t let me do nothing with it like stop and all that.

karen December 29, 2010 at 4:08 am

i tried all of that but then when it went to start a thing popped up that said “The Apple Mobile Device Service on local computer started and then stopped. Some services stop automatically if they are not in use by other services or programs.” anyone know how i can fix this?

natraj sharma January 2, 2011 at 4:38 pm

thank you very much its working for me……………….. u rocks dude

Nick January 5, 2011 at 2:57 am

THANK YOU!!!!! LIFE SAVER!!!

Kinda February 8, 2011 at 1:20 pm

Thanks so much! Worked perfectly and it was the simplest fix I came across.

ian March 18, 2011 at 3:12 pm

thanks it worked.. all you have to do is click properties and the service status should be started.. my os is wimdows7

salah kuwait March 31, 2011 at 4:40 am

thx it work

k April 7, 2011 at 9:01 am

i did this and it popped up saying “could not start the apple mobile device service on local computer.
Error 2: The system cannot find the file specified.
What do i do now

k April 7, 2011 at 9:08 am

i tried this and it popped up again when i clicked on start, only this time it came up with another one saying
Error 2: The system cannot find the file specified.
Any ideas on how to fix this

lorie April 10, 2011 at 9:22 pm

thanks

mike April 23, 2011 at 6:50 am

this didnt work at all… it just stopped immediately after i plugged in my itouch 4g. any other suggestions ?

jfass June 15, 2011 at 5:06 am

Thank you very helpful, wouldnt of figured this out with out your helps thanks a bunch :D

Alex June 20, 2011 at 3:20 pm

(im on windows 7) i did it, i went to properties and it was already on automatic, i was like what the??? plz help

shaun July 12, 2011 at 7:01 am

This doesn’t work at all.

Joe August 3, 2011 at 8:22 am

This doesn’t help. Here’s what I get when I do ALL of that:

“Could not start the Apple Mobile Device service on Local Computer.
Error 5: Access Denied”

Problem is….I’m the ONLY one using my computer!!! I AM the ADMINISTRATOR!!!
Please help -.-

Ron August 7, 2011 at 10:11 am

Hey guys, I’m having the same issue here… tried everything above, and MORE. Trust me when I mean that in capitals. I want to sync my iPod Touch very badly to my laptop for new music transfers and unfortunately the service Apple Mobile Device Server/Helper won’t start. I know all about going into Services, checking if it’s Auto or not, etc. I still for some reason can’t turn it on; I try to start it in the services window and it just keeps loading and eventually I get my error 1053 which tells me the Local account couldn’t start it due to timely fashion error. When I go to Windows Task Mngr, I find that in Services I can see the AMDS again. Its status is “Stopped” for some reason every time I start the computer… and when I attempt to start it in Task Manager it prompts me that the Operation Could Not be Completed… Access denied. ANY HELP? :(

Bob August 17, 2011 at 2:17 pm

The Apple Mobile Device service on Local Computer started and then stopped. Some services stop automatically if they have no work to do, for example, the Performance Logs and Alerts service.

Anyone knows what this means?

dans August 19, 2011 at 1:49 pm

thanks….u are rock…..!!!

aaron August 21, 2011 at 10:05 pm

I tried both of the options but it still didn’t work. What do i do now?

Stuart August 26, 2011 at 1:05 am

Once I did this and tried to start it it came up saying “The Apple Mobile device service on local computer started then stopped. Some services stop automaticly if they are not used by another service or programe” any help would be appreicated !!!

Danny September 2, 2011 at 1:28 am

Thank you. it worked with easier instructions than other websites

Van September 4, 2011 at 9:31 am

I am using windows 7, and your instruction doesn’t work coz when I typed “services” in the search box in the startup menu, it says “NO ITEMS MATCH FOR YOUR SEARCH”. What should I do then??

david hobson September 5, 2011 at 1:22 am

Joe (august 3rd), Ron (august 7th),
did you solve the problem? i too received the error 5: access denied message. iTunes worked fine until i had my phone exchanged.

Dylan September 8, 2011 at 7:05 am

I’ve done this several times, I’ve re-installed itunes I’ve re- installed AMD & I’ve set it to automatic & started it & every time I connect my ipod it saysMobileDeviceService Has stopped Working
Then when I click View Problem Details it says this

Problem signature:
Problem Event Name: APPCRASH
Application Name: AppleMobileDeviceService.exe
Application Version: 17.66.0.47
Application Timestamp: 4d4d9ef9
Fault Module Name: kernel32.dll
Fault Module Version: 6.0.6002.18449
Fault Module Timestamp: 4da47a32
Exception Code: c06d007e
Exception Offset: 0001c83b
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160

Tom September 14, 2011 at 11:08 am

I have the same problem as the guy above me…

Stacey October 22, 2011 at 11:29 pm

This was easy-peasy. Thank you. :)

geek889 October 28, 2011 at 3:51 am

hey everybody, I had the same problem that I have read a few times up here. The The Apple Mobile device service on local computer started then stopped. Some services stop automaticly if they are not used by another service or programe’

I spend a lot of hours trying to fix it, and the problem with my computer was that I had a new Virus Security Service, called Norman Security. This blocked out the Apple Mobile-device, so it was not able to work right. Don’t know if you guys just recently installed a new virus security, but this might be the solution to your problem, it was for me anyway.

You just have to make your virus security allow the Apple Mobile-Device and your Ipod/Iphone will connect properly to iTunes again. Hope it will work out for you guys too!

bukayo October 28, 2011 at 1:09 pm

hello guys i have this problem for 3 days and now i just figured it out, i think if the fix above is not working its because of a trojan in my case the name of the trojan is opachki.ru, i uninstall the itunes and components and i run the spybot search and destroy and i found out that i have a trojan after i deleted it and reboot, and i install the itunes and i do the fix above set to automatic and apply. i open the itunes and connect my iphone voila and its syncing! sorry for my english this is not my 1st language.

Stalker November 10, 2011 at 2:02 pm

Oh thanks so much! It works fine now! :D

Carpe diem November 22, 2011 at 6:39 am

TEYING TO SYNC UP IPJONE TO ITINES BUT ALL I GET IS ACWINDOW WITH: the apple mobile device service on local computer started and then stopped. Some services stop auto mastic ally if they have no work to do, for example, the performance logs and alert services. IAM DTUCH HERE WONDERING IF ANY ONE COULDHELP ME OUT!

kuini November 24, 2011 at 6:50 am

thank you very much for your help my iphone can now sync to my computer again cheers!!!!

Lesley December 3, 2011 at 10:58 pm

Thank you lots! Worked a treat x

michelle December 4, 2011 at 10:06 am

NONE OF THIS HAS WORKED FOR ME – ready to kick the computer OUT

Alexa December 4, 2011 at 5:51 pm

“Could not start the Apple Mobile Device service on Local Computer.
Error 5: Access Denied”

PLEASE HELP ME!!!! :(

Tanner December 6, 2011 at 7:41 am

omg you so saved my life…and my ipod from flying across the room!!! thank you soo muchh!!

matt December 7, 2011 at 1:47 am

Awesome! Worked like a charm. Thanks so much!!!!!

m December 7, 2011 at 7:36 am

hey i had to push start before i re clicked the automatic button but thaks

key December 7, 2011 at 1:34 pm

It works thanks…..

rajsaj December 7, 2011 at 11:39 pm

Thanks……………………………….

Sassyshayne December 8, 2011 at 10:52 pm

I’ve already done these steps.but AMD still not starting… Even though i’m clicking the start button.. Nothing changes… It won’t start.. What to do now?? I can’t snyc or open my iPad!!! Waaaa…

Fricken yeah December 13, 2011 at 10:35 am

worked(:

deiontae December 14, 2011 at 3:29 am

thanks

Tristan December 15, 2011 at 12:41 am

Thank you. In the properties menu it was no automatic but it just wasn’t started.

Clint December 19, 2011 at 9:45 pm

As Tristan said, I had just had to restart it again, the Automatic was up! Thanks so much guys!

Megan December 26, 2011 at 10:30 am

my computer won’t let me click the part to do automatic, (last step) what do i do?

Jess December 27, 2011 at 2:04 am

I did it. I pressed automatic & then “start” but something popped up saying “access denied” :( Please help

Bridget December 27, 2011 at 6:54 am

my sister gave me an itouch. before she gave it to me she deleted everything on it and now it doesn’t have mobile service. how do i get it? the whole serch and start thing isn’t working. do i have to take it to an apple store?

Al January 17, 2012 at 9:21 am

ok so check services and check if the apple mobile devise is actually turned on cause it could say something else and it could not be turned on, thats what happened with mine, and just click start when you right click “Apple Moblie Devise” and also go to its properties and set it as automatic, and you’ll be good to go

Electro January 29, 2012 at 8:43 am

iPod Touch (4th Gen), iOS 5.x

ANOTHER SOLUTION for the problem:
MobileDeviceService stopped working and was closed;
and; Faulting application AppleMobileDeviceService.exe

From another web site, from user dkenealy:

…UNINSTALL MegaKey (and Mega Manager etc…) It is part of MegaUpload.

It worked perfectly for me !!!!! Yeahhh

Finally! Thank you dkenealy.
Electro

haiyen January 30, 2012 at 8:08 pm

thanks so much! ^^

rafa February 23, 2012 at 4:57 am

It fixed my syncing, thank you! :)

saiteja March 24, 2012 at 3:22 pm

after doing all that ,i am getting a message that that the particular program is not responding.
Even after reinstalling i am still getting the same message!

Ryan from Baltimore April 9, 2012 at 12:23 pm

SOLVED

If anyone is still having the “ The Apple Mobile Device Service on local computer started and then stopped. Some services stop automatically if they are not in use by other services or programs ” error, I have found an easy solution.

I’m running Windows 7. I have an iPhone 3GS, however, the fix should work for any newer version of the iPhone. I also am running iOS5 which I had just recently upgraded.

Anyway. I trying to start the Apple Mobile Device service and I got the error mentioned above. I tried all of the fixes, i.e. disabling firewalls and anti virus, unplugging the iPhone, turning off iTunes, and nothing worked.

The solution was simple. I just upgraded to the latest version of iTunes. Restarted my machine, and then everything worked. iTunes found my found immediately.

Hopefully, this will work for everyone who is having this issue. It was a pain in the butt when the service would not start. I tried for over an hour to fix it. The upgrade of iTunes worked like a charm. Please let me know if this helps anyone else out and solves their issue.

All the best!

Stupid 2nd Gen iPod April 19, 2012 at 5:04 am

Ughh the same thing is happening still.. nothing changed :( i followed the instructions perfectly!! i even closed itunes and unhooked my ipod. I want a new ipod now :’( All I want to do is update it to 4.2.1

BLA BLA May 12, 2012 at 5:52 pm

THAAAAAAAAAAAAAAAAAAAANKS SO MUCH :)

Rudy May 15, 2012 at 7:11 am

It first started with one, but now all three computers in my house have the same problem and it’s driving me crazy. I’ve installed and reinstall iTunes, downloaded the iTunes file and extracted as a .rar file installed separately te Apple Mobile Device Support, nothing worked… someone said something about a virus but how could possibly be the same virus affecting all 3 computers in the same way? Please if anybody knows what to do I’M BEGGING YOU help me!

Gamal June 13, 2012 at 11:37 pm

This was really helpful,thanks….

Ipod Guy July 29, 2012 at 6:27 pm

NO…..My apple device is on automatic, im on windows, but it still says apple device is not statred

cat August 6, 2012 at 4:59 am

this site is GREAT, thank you to whom ever “fixes” our stuff! also, John (11/18/10) amazing find for the permanent fix…thank YOU, also!!

khattab September 3, 2012 at 3:55 am

i need a help my i pad is not working for one day and everytime i try to open it there is a sign the say Itunes and like a charger between them an arrow

Ryan From Baltimore October 5, 2012 at 1:15 pm

Hi Everyone,

I posted on this thread months ago and posted my solution. However, now, that solution doesn’t work.

Now, I have my latest solution, which, I’m telling you, works. At least for now it does.

I have an iPhone 3GS running iOS6 ( iOS 6 ).

All you have to do to fix this problem is to uninstall iTunes and also the Apple Mobile Update program from your computer. Do this by uninstalling in your add / remove programs. Then, reinstall iTunes.

After that, everything worked fine.

This is the quickest and best way to solve the problem as far as I have found.

Take care!

Esther October 9, 2012 at 3:29 am

Thanks a million! This was exactly what I needed. Thanks for sharing!

cham November 7, 2012 at 7:27 pm

it says “windows could not start the apple mobile device service on local computer error5: access is denied?

chew November 9, 2012 at 1:03 pm

Thanks, great simple instructions.

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