Ask TroubleFixers – Solutions To Computer Problems – #11

This is part 11 of the Ask Trouble Fixers series, we have picked up five questions out of some problems we received from our readers.

Trouble 1 :

I click on Internet Explorer, it goes to open then immediately closes and the only way I can surf the Internet is with Firefox. Is there a way of fixing this problem?  – Stan

Fix:

Internet Explorer crashes sometimes due to corrupt or malicious add-ons or some other file corruption problems. You can either disable the add ons or Uninstall Internet Explorer and Install it again.

See these articles for detail:

1. Internet Explorer Crashes With Message “Iexplore.exe has encountered a problem and needs to close”

2. Uninstall Internet Explorer Completely

Trouble 2 :

My laptop uses 100% CPU when I try to open any folder.And it does not show any thing. Computer almost hangs. Does not respond to any thing at all. – Gireesh

 

Fix:

This usually happens due to some virus or some other malfunctioning application. See this article to solve the problem : SVCHOST Using 100% CPU and Memory

Trouble 3 :

my pc displays a message windows could not start because the following file is missing or corrupt: <windows root>\system32\hal.dll  – Usha

Fix:

hal.dll is an important file needed for Windows. See this article to solve hal.dll problem –

Hal.dll is Missing or Corrupt in Windows

Trouble 4 :

I have dell d800 latitude laptop and that is protected with the admin password and i don’t know the admin password can you help me how can i removed the admin password ? – Adnan

Fix:

To reset the windows admin password, see our article on : Forgot Windows Password – Reset Windows Password.

Trouble 5 :

When I download a video the video plays but the screen remains dark. I can hear the video but cannot see anything. – Steve

Fix:

The problem seems like either graphics problem or codecs problem. See the two solutions below:

1. Can Not Play Video In Windows Media Player

2. Install Graphics Cards For Windows

Hope you find these solutions useful. You can submit your problems to us at Our Submit Problem Page.

• Virus Removal Tools
• Ask TroubleFixers – Solutions To Computer Problems – Part 2
• Ask TroubleFixers – Solutions To Computer Problems – #15
• Happy New Year – The Best Computer Problem Solutions Of Year 2008

Author + Admin: Rohit Khurana
Software Engineer by profession. I am a part time tech blogger and believe in blogging because I enjoy writing on technology. I also write about Cars and Bikes at www.carblogindia.com. You can catch me on twitter @rohit_khurana. Get in touch with me at RohitKhurana.in.