Ask TroubleFixers – Solutions To Computer Problems – #11

by Rohit Khurana on June 21, 2009


This is part 11 of the Ask Trouble Fixers series, we have picked up five questions out of some problems we received from our readers.


Trouble 1 :

I click on Internet Explorer, it goes to open then immediately closes and the only way I can surf the Internet is with Firefox. Is there a way of fixing this problem?  – Stan


Internet Explorer crashes sometimes due to corrupt or malicious add-ons or some other file corruption problems. You can either disable the add ons or Uninstall Internet Explorer and Install it again.

See these articles for detail:

1. Internet Explorer Crashes With Message “Iexplore.exe has encountered a problem and needs to close”

2. Uninstall Internet Explorer Completely


Trouble 2 :


My laptop uses 100% CPU when I try to open any folder.And it does not show any thing. Computer almost hangs. Does not respond to any thing at all. – Gireesh



This usually happens due to some virus or some other malfunctioning application. See this article to solve the problem : SVCHOST Using 100% CPU and Memory


Trouble 3 :

my pc displays a message windows could not start because the following file is missing or corrupt: <windows root>\system32\hal.dll  – Usha


hal.dll is an important file needed for Windows. See this article to solve hal.dll problem –

Hal.dll is Missing or Corrupt in Windows


Trouble 4 :

I have dell d800 latitude laptop and that is protected with the admin password and i don’t know the admin password can you help me how can i removed the admin password ? – Adnan


To reset the windows admin password, see our article on : Forgot Windows Password – Reset Windows Password.

Trouble 5 :

When I download a video the video plays but the screen remains dark. I can hear the video but cannot see anything. – Steve


The problem seems like either graphics problem or codecs problem. See the two solutions below:

1. Can Not Play Video In Windows Media Player

2. Install Graphics Cards For Windows


Hope you find these solutions useful. You can submit your problems to us at Our Submit Problem Page.

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{ 1 comment… read it below or add one }

ravi June 25, 2009 at 6:40 am

cpu is not working not moving

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