Ask TroubleFixers – Solutions To Computer Problems – #7

by Abhishek Bhatnagar on May 4, 2009


Here we are back with part 7 of the Ask Trouble Fixers series, we have picked up five questions out of some problems we received from our readers.


Trouble 1 :

Whenever I starts my computer,after 15 minutes a message displays that Generic Host Process for  win32 Services Problem Occurred and want to close” and at the end of that message -  end error/don’t send  problem to Microsoft .When I click don’t send then my computer theme  changes for 1-2 minutes and my internet connection disconnect,after that I am unable to connect my internet connection. – Puneet


This problem that occurs because of some windows related socket services, see  our article on Generic Host Process for Win32 Services Has Stopped Working to solve this issue.


Trouble 2 :

I am unable to Shut down/Restart/Log off from Windows Start Menu. I have shut down my system every time from restart switch and then shut down. – Sarfaraj



Due to malicious scripts or registry problems, the start menu shutdown options get disabled. See this solution to Shutdown Options disabled in Windows Start Menu.


Trouble 3 :


How to remove new folder.exe virus from my PC. This is the virus when I click on it, it spreads in my whole PC and folder option get disabled. – Deepak


New Folder Virus is a common virus about which we have given a solution before. See the solution here to Remove New Folder Virus.


Trouble 4 :

I can not uninstall Norton anti-virus which is already in my pc.I tried to remove it from add or remove programs in control panel,but it failed.Please help me to remove Norton antivirus from my PC. – Thasreena


Due to some corruption in files and registry settings,this problem arises. See the

Norton Removal Tool to remove Norton from your computer.


Trouble 5 :

My PC is detecting pen-drives. The safely remove icon is coming in tray but in My
Computer, Pen-drive icon is not showing for removable drive. – Nitish


This is clearly a problem of drive letter assignment in windows. See this article on Pen Drive Does Not Show Up In My Computer to solve this problem.


Hope you find these solutions useful. You can submit your problems to us at Our Submit Problem Page.

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