End program – WMS Idle message on windows shutdown

by Abhishek Bhatnagar on June 20, 2008



One of our readers Jasjit reported a problem "When I shutdown my computer a message appears that WMS Idle does not closed properly"


This is a very common problem faced by many computer users. When they shutdown the computer, following error appears:

"End program – WMS idle"

End Program WMS Idle


What is WMS Idle ?



WMS is media related service by Microsoft. It runs to support certain applications or services when the computer is in idle state.


Why WMS Idle message appears?



This message appears because when windows is trying to shutdown and end all the running processes, the WMS idle process keeps working. Thus an end-program message appears. The two most common reasons for this are:

  1. Scout service run by Nero 7
  2. Microsoft Office Communicator 2005

Lets see how we can fix up this error.



The fix is simple, disable the Nero 7 scout service if it is enabled.

For this, go to  Start > All Programs > Nero > Tools > Nero Scout.

On this screen ,Uncheck Enable the Nero scout.

See the image below:

Disable Nero Scout


This will fix the issue for most of the users, for the rest of you who are not using Nero are most probably getting this error because of Microsoft Office Communicator 2005. For that you need to either manually exit the communicator 2005 from the system tray before you shutdown windows, or also you can use this hot-fix provided by Microsoft for WMI Idle error message.


We Hope it helps!

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{ 51 comments… read them below or add one }

hisham July 2, 2008 at 3:40 am

my harddisk is not responding there is a lot of important data to me to retrieve it i tried external box and the option slave and did not work what shall i do plz help the partition c: does not open at all put partition d: is opend

Buz December 20, 2008 at 7:53 am

Thank you so much for this page.

Microsoft totally ignores the Nero reason and problem and that was the problem.

I followed your suggestion, disabled Nero Scout and voila: problem solved.

Great, thanks …

sri December 29, 2008 at 6:35 pm

why this wms_idle happened when nero 7 scout is enabled

ABFDULLH February 4, 2009 at 8:54 am


George B. February 23, 2009 at 4:20 pm

Thanks for your help. Easy solution for an annoyance that I didn’t need. Thanks again.

NeilC February 24, 2009 at 6:50 pm

Thank You Thank You Thank You!!!! Unchecked Scout Services Nero 7 and the problem is gone. I hate when programs like Nero take over you computer without asking.

lakshmi March 10, 2009 at 7:21 pm

Thank you abhishek. saved me the time of calling my AMC guy and felt good too at having set the problem right on my own (of course with your help). Visit my website if you are interested in Nifty trading, for free technical analysis

Hello Abhi March 24, 2009 at 6:02 pm

Thank u for this good piece of information…

folic2dam May 21, 2009 at 12:57 am

owhh so simple solution.

why i never know before this..huh

its the time to say bye2 to WMS idle msg..

thanx ya!

Jojo Lapuz June 6, 2009 at 2:38 am

Thanks a lot for the solution to WMS idle and hpw5hei.hlp problems.

Ron July 7, 2009 at 5:52 pm

Thank you so much for fixing my WMS idle problem. It was nero.

nirmal July 9, 2009 at 3:11 am

may be it will work!

Amir July 26, 2009 at 5:26 am

This is the best answer on the web as far as I know.

V.V.Mahesh Kumar August 16, 2009 at 6:13 am

Thanks for the solution.I was worried that some day computer may crash by using END PROGRAM every time.

Amr Manhawy November 9, 2009 at 10:55 am

Thanks amlot
it was Nero 7 Scout.
I uncheck the Enable Nero Scout, and this solved the proble,m :)

Michelle November 14, 2009 at 1:21 pm

I disabled the Nero Scout but it didn’t fix the problem for me.

I don’t have Communicator 2005 but I tried downloading that patch anyway. Microsoft recognized that I don’t have the problem and gave me an error message when I tried to install the patch.

Can anyone think of any other program that could be causing the WMD idle not responding message at shut down?

Rizvi November 24, 2009 at 5:54 am

Thank you very much..your solution helped me!!!!

Ceki December 22, 2009 at 12:54 am


Jitti W. December 27, 2009 at 10:50 pm

Thanks so much, I can fixed the problem that trouble me for a year.

David January 7, 2010 at 11:38 am

Thank you very much. 😀

Kalia January 13, 2010 at 2:07 am

Thank you !!!

Pavithra January 31, 2010 at 7:10 pm

Thank you so much for the suggestion.I disabled the Nero Scout and there is no WMS-idle while shutting down…..:)

Arsohoh February 6, 2010 at 4:12 pm

Hey thanks dude. Good solution…

MrArsenal March 25, 2010 at 4:23 pm

I send a big thank you from Norway! :-)

Guillermo April 13, 2010 at 12:19 pm

Thanks for your help, excellent

Bazid May 27, 2010 at 10:44 am

thanks a lot. very nice!

samir July 12, 2010 at 11:24 am

thanks i clear that error thanks

Satish July 24, 2010 at 5:56 pm


yasin September 7, 2010 at 3:03 pm

great advice, worked first time, cheers

chuck swenson September 10, 2010 at 11:10 pm

Perfect – thanks!

john doeg September 30, 2010 at 12:49 pm

hmm did this right away . former install of essentials it worked , but now its back again even when i unchecked scout

uprizal sevenfold October 11, 2010 at 1:56 pm

thanks a lot for your help ……
I also want to tell friends, who have problems like this

Dibakar Pradhan December 25, 2010 at 8:37 am

Thanks Brother….

Sarah February 10, 2011 at 3:57 pm

my windows movie maker stops working as soon as i click on the “capture video” option. i just got m y laptop formatted and initially it worked fine, but again this problem occured. help plz!

vipin February 21, 2011 at 6:17 pm

Thanks it helped me a lot

Anil March 23, 2011 at 9:24 am

In my case uninstalling Nero 7 Essentials did the trick

OngTH March 24, 2011 at 6:42 pm

Thank you

VIJAY June 20, 2011 at 1:12 pm


Roger August 2, 2011 at 6:30 pm

Your post still helping.
Be blessed

Rajesh C, Hyderabad August 21, 2011 at 7:38 pm

Thank you for the solution. The problem with my system shutdown was with Nero Scout, it was enabled. I disabled it and now the problem is fixed. Once again thanks

karthik August 22, 2011 at 12:30 am

Thank you very much..your solution helped me!!!!

teodoru October 2, 2011 at 11:53 pm

Good work !!!!

Prabhakar October 10, 2011 at 12:38 am

Thanks a lot

Cindy October 10, 2011 at 10:25 pm

Disabled Nero Scout and this fixed it for me on very old PC running Windows XP. Thanks!

thinson December 3, 2011 at 11:10 pm

Finally a fix for WMS Idle that worked!!! Thanks!

nujooma December 27, 2011 at 11:59 am


Thein Zaw May 15, 2012 at 2:22 pm

Thank you very much for your explanation.

Vinay May 21, 2012 at 9:30 am

It worked for me, thanks a lot..

Shakhawat Hussain Shamim June 28, 2012 at 5:55 pm

Thanks for free advice.

Jay. October 8, 2012 at 5:29 am

Thank you for this. Google search bought this up 2 seconds later problem solved.

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