Firefox hangs at Gmail Inbox

by Abhishek Bhatnagar on April 5, 2008



This time, for a change, I want to share a problem I am myself facing for last couple of days. Firefox starts to hang whenever I open Gmail Inbox. It is really a pain when I am so addicted to Gmail and Firefox both. The strange thing is that Microsoft Internet Explorer is working comparatively better with Gmail.


See the Snapshot below, whenever I click on Inbox, the CPU usage shoots to 100 % and Memory usage is already higher than normal.


Lets see the work-around to save ourselves from such hangs.



As per the information I gathered, this may be due to some compatibility or programming level issue with Gmail, which Google might have implemented. Also Firefox has been recently released. But the problem is unlikely due to newer version of Firefox as many users are facing such problems even with older version of Firefox.


There is no straight way in which an end user like you or me can fix it. So the way out is not to use Gmail with Firefox for some time till either Firefox or Gmail changes their applications to run with each other well. Use Gmail in Microsoft Internet Explorer or Opera browser etc.


So Mozilla and Google techies, I am sure you must be working hard to resolve the issues.

For rest of us, we are waiting for updates in Gmail or Firefox.



Till the time Google guys or Firefox developers do some thing one of the reader amanda suggested a very simple solution which solves the problem, the solution is to clear the browser cache by pressing Ctrl+Shift+Del.

Thanks Amanda :)

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{ 21 comments… read them below or add one }

Shantanu Goel April 6, 2008 at 10:57 am

I haven’t seen this problem with my on linux as well as windows and neither seen on any of my friends PCs. There is a possibility that this is due to a faulty extension. Did you try it after disabling all ur extensions and enabling them one by one? Also turn off any greasemonkey scripts if you are using any.

Shantanu Goel April 6, 2008 at 10:59 am

hmmm, seems that someone has made a gravatar profile with my mail ID. Just a heads up, thats not my gravatar pic. I’ll find out how did this happen

Shantanu Goel April 6, 2008 at 11:01 am

oops, looks like its ur default gravatar pic or something..apologies for spamming ur comment box :)

Rohit April 6, 2008 at 8:27 pm

@ Shantanu

I am using only Stumble-upon extension with Firefox, none other than this. I will disable the same and will tell u the results.

amanda April 20, 2008 at 7:53 pm

I was having a similar problem with Gmail and Firefox. I troubleshooted the problem and it seems that if you clear your “cache” among other things the inbox loads. At least it worked for me now… but I haven’t seen if it works over time.

Jeremy April 22, 2008 at 7:10 am

Amanda, clearing the cache fixed the problem for me. Thanks.

Rebecca April 26, 2008 at 1:22 pm

Clearing the cache fixed the problem for me as well. Thanks Amanda! This was driving me nuts! :)

avi April 28, 2008 at 2:47 am

clearing the cache has worked for me as well. thanks guys. just another thing, i’m not able to load the gtalk gadget. not sure if something’s wrong with my settings, coz i’ve been facing this problem just today, or somethings wrong with the google people

Tyler April 28, 2008 at 6:46 pm

Yeayah, thanks for the clear cache tip… worked great.

a February 10, 2009 at 1:19 pm

yeah, cache works. i wonder if google is turning into an evil empire like microsoft, making its applications run poorly on non-chrome browsers. i really hope not

Compguy May 12, 2009 at 8:43 pm


Well i have the same problem and gmail hands in both internet explorer as well as firefox…In IE i cannot change my tabs once m in gmail and in firefox, i cant close it.
Well see i think it should be because of add ons. Go to tools > Add-ons > check both plug ins and extensions. For me i had to disable the google talk plugin.
Thank you,
hope it helped !

Peter June 2, 2009 at 8:32 am

Clearing cache help temporarily,I was able to get to my G-Mail account,but after login out and login into another G-Mail account,I encounter the same problem.
Seems that clearing cache is temporary solution at best

b0409 June 11, 2009 at 12:42 pm

switch to older version for time being….none of the below helps
clearing cache
basic html

larz blackman July 27, 2009 at 8:50 am

I, too, wonder if this isn’t Google acting like MS to get us to switch to Chrome. I’m running FF 3.0.7 and gmail still hangs quite often at the very end of its initial load.

Pavan August 6, 2009 at 10:27 am

Even im troubled with firefox hanging when using gmail…i click on a mail and it keeps frozen at loading for a long time….i compose and try to send a mail and its “working” for some time…and “still working” for long long time!
Even i had the same feeling..i google trying to make us use chrome? cause trying chrome seemed like the only answer i could come up with given that i hate using IE…


alan April 9, 2010 at 4:57 pm

Disabling Google Talk Plugin worked for me also.Thanks.

ivan May 24, 2010 at 8:26 pm

thanks! saved my day :)

ronw July 24, 2010 at 10:05 pm

I have same problem :win7 home prem latest firefox hangs or fail after ‘ inbox.’.(going to ‘compose mail ‘screen goes ..back to desktop .)

Fixed by changing Gmail to use IE 7 (found IE 8 another problem!)

(Rt click gmail indicator. change there)

zion October 15, 2010 at 7:11 pm

There is a way to solve it, sort of. If you want to view it through firefox, you can download the ietab plugin and set the filter to open through ie with anything that has “”.
I tried using the filter, but it still hung. It has to be
Techincally its still using explorer, but at least you don’t have to leave your firefox browser, and if it you set it up properly, it will automatically open properly anytime you go to the website without delay.

Ali G April 29, 2012 at 7:20 pm

Clearing the cache worked for me too, Thanks Amanda

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