Trouble:
My HP Pavilion laptop’s touch buttons stopped working a few days back. I re-started the laptop and it started working. After a few days, the touch buttons again stopped working. This time, even after restart, they refused to work.
On searching the internet forums I realized that this a common problem with many HP Pavilion laptops of DV4 and DV5 series which have touch buttons. In this post I will share the way in which I solved the problem of Quicktouch touch buttons not working on HP laptop. This solution may work for other brands as well.
Fix:
There are three things you need to ensure to make the touch buttons work properly, they are:
Touch Buttons Software Is Running
To check whether touch buttons software is running, open the task manager (pressing Ctrl + Shift +Ecs key together). On task manager, check the process named hpkbdapp.exe running on HP laptops. For other brands, look for similar kind of Softwares running at the moment. See the example below:
Look For Updated Drivers Online
Go to Laptop manufacturer’s website to look for updated software drivers. In my case, I looked for updated Drivers of touch buttons online at hp.com . Update the drivers to the latest version.
Restart the laptop and hope it works.
When Nothing Works, This Method Works
This is a strange sounding solution but is tested by me and worked well for me and for many others. I got to know this method from this forum (thanks to Notebookreview.com forum). The method suggests to shutdown the laptop, remove the battery and adaptor. Press power button for 45 seconds with battery removed. Leave the laptop without batter for few minutes, and then insert the battery again and it will start working.I did try this solution and it worked for me.
Many of you might be curious to know why did this solution work? Well, the answer is not that complicated either. The touch buttons work on some sort of sensing of skin touching the surface, and must involve some electric charges to accumulate on the surface of the touch buttons. On removing battery and power, and pressing power button while battery removed, you have discharged the surface of eclectic charge imbalances and it starts working. It will be too much science to discuss beyond this point.
See Also: We have a similar kind of crazy solution for a pen drive malfunction error.
Tags: hp-touch-buttons-stop-working, laptop-touch-buttons-problem, touch-buttons-not-working, touch-buttons-stop-working
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Author + Admin: Abhishek BhatnagarHi, I am a Software Engineer by profession and blogger by passion, I write about computer tips and tricks and solutions for computer problems. You can connect with me at twitter or know more about me on www.abhishekbhatnagar.com.
WOW…this really worked! My volume buttons were not blue any more then my mute button started flicking and turning orange then it would turn purple then the other Quick Launch buttons would not work..Since i have found your site and took out the battery and did all the other steps, the volume buttons are not blue again and the mute button is working well. This solution really works. THANK YOU AGAIN!
Sorry, i meant to say, my volume buttons are NOW* blue again! 
It didn’t work for me =(
I have tried so many things, nothing has worked =(
Wadabonga!!! This work great (remove the battery and the other things). Thanks!
Hi!
It’s work, I try it.( HP support:(((((( )
Thx this BIG help!!!
I have been trying to get the touch buttons on my HP HDX dragon to work for a couple of days now. I contacted HP and went through hours of tech support. They had me trying to install old drivers and do things that made no sense. Then I find this about removing the battery and it WORKED LIKE A CHARM. All the buttons now work without any problems. To bad HP doesn’t use these sites.
Thanks for the help
removing the battery actually worked!!…yeah!
Thank you! Thank you! Thank you! Thank you! Thank you!
Battery removal solved the problem 
Thank You very very much,I rang PC World and they said we will have to send it to HP and it would take 3 weeks,then i went on Internet looking to see did orther people have the same problem, that is the Touch Buttons are not working for me it was just the Eject button(weird) so I update the driver and it’s perfect.The link to HP website is on this page,near the top.I have a HP HDX Dragon.Again I Thank You.
thanx a lot …
baterry soloved my proble…
Wow this really worked. Thx man
Man! I have the HDX Dragon. My blue lights JUST went off a few moments ago and nothing I did to fix the problem worked. So, I started searching the web for a post exactly like the one you put together. I did what you said to do and my big boy’s lights are back in effect. Thanks alot for sharing the knowledge.
Thanks a lot. Battery removal operation worked wonders. I got my touch buttons working again. Really appreciate Abishek for his idea and for explaining the logic behind.
Thank you once again.
WOW! this thing worked!!
Thanks a lot, buddy!
Thanks a lot!!! I contacted hp support, but anything they told me worked, but this simple and effective solution did it. THAAAAAAAAANKS!!! (sorry 4 the las comment I did´t remenber that this is an english written page hehe)
superb man..u r a life saver…and the way u explained the 3rd step to solve the problem is really nice…most ppl never go for the 3rd step coz of not knowing the idea behind it…but u r the man..keep it up
Normally I dont respond on any of these forums, but this time I really want to say thanks to the autor.
Third step really works. Dont be sceptic about this, just try and you will see.
thanks a lot man, really nice, works like a charm.
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