How To Fix Outlook Crashing While Starting Up

by Rohit Khurana on February 20, 2010


Recently one of our reader named Rahul faced the outlook startup crashing issue with outlook 2010 beta, suddenly after installing a add-on called outlook connector. So, when ever he tries to start outlook it crashes at the start up and give the following error prompt.


In such case you may feel helpless as there in no safe mode in outlook which some how allows you to start outlook without any add-on running.

The simplest solution to the problem is to find out is there any new add-on or any other program installed which affects outlook and uninstall it, if still it does not work then follow the procedure given below.


Navigate to Control Panel and search for item named Mail, double click to open it, this will open Mail Setup, now click the button show profiles as highlighted in the image below.



Now click the add button to add a new working profile.


Now check the radio box option which says prompt for a profile to be used.


Now you can check whether outlook was crashing due to the profile you were previously using, as it will prompt for the user profile to be used at start up. If the issue is because of your profile we would suggest you to backup the data from your old profile and create a new profile in outlook to use to that it wont crash anymore.

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{ 2 comments… read them below or add one }

Rajandran February 20, 2010 at 9:07 pm

Hi Rohit,
Thanks Iam looking for such a solution
All the best buddy! your blog rocks!

Brian Prothro March 24, 2010 at 8:12 pm

An easier fix is to rename this potentially corrupt file and Outlook will create it on restart. This is so easy…

1.) Locate the file: Documents and Settings>(your name/profile)>Application Data>Outlook>outcmd.dat

2.) Rename this outcmd.dat to something else like outcmd-xxx.dat
3.) Rerun Outlook, to see if this fixed the problem.


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