My computer does not detect pen drives and other USB devices like iPod or external hard drive

by Rohit Khurana on March 28, 2008

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Trouble:

We have received a problem from some of our readers, who are not able to access their USB pen drives and other portable devices.

As according to the readers their system was successfully detecting USB devices, but may be after some kind of virus attack their system now does not detect any type of USB devices.

Let’s see how we correct this problem.

Fix:

In normal cases when you think your system is not detecting pen drives, it could be a case when your computer detects your pen drive but does not show up in my computer.

Method 1:

This could be due to no free drive letter has been assigned to your pen drive, you can refer to this post to know what to do in that case.

Still, if you don’t see your pen drive under device manager or if you see some question mark suddenly on your drive in device manager then there could be problem with your registry also,

Read method 2 given below

Method 2:

If none of your USB devices detect ,this could be due to wrong registry entries. i.e you need to delete UpperFilters and the LowerFilters registry values.

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Follow the procedure listed below to correct your registry:

1. Open Start >> Run, and type "regedit" (without double quotes), and click OK.

2. Locate UpperFilters registry value. it resides in the following registry subkey:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E980-E325-11CE-BFC1-08002BE10318}

3. Click on Edit menu, and select Delete and click OK.
Note: If you receive an error when you try to delete the registry subkey, you may not have correct permissions to edit the subkey.

4. Locate LowerFilters registry value. It resides in the following registry subkey:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E967-E325-11CE-BFC1-08002BE10318}

5. Click on Edit menu, and select Delete and click OK.
6. Exit Registry Editor and restart your system.

We hope this helps to fix the trouble.

Technorati Tags: pen-drive-not-detected,usb-drive-not-detected

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{ 105 comments… read them below or add one }

juliusceaser July 27, 2008 at 11:28 pm

Any More Tricks Up Your Sleeve? The Driver Letter Change And The Registry Removal Didn’t Work.

LIKZ September 9, 2008 at 9:49 am

It seems that this trick doesn’t work for me. I have received an error when I tried to delete the registry subkey. How to obtain permissions to edit the subkey?

Rohit September 10, 2008 at 7:55 pm

@LIKZ
Do you have administrator rights with the user with which you login?

Dinesh November 10, 2008 at 10:04 pm

pen drive does not detect & computer hangs provide solution

ankur December 18, 2008 at 4:39 am

pendrive is detected.i can see the icon but wen i try to open it it says “please insert drive i” i tried da registry but vista dosent provide much scope.tried reinstalling da drivers…lol please provide solutions.its a 4 gb pd

Karnell January 13, 2009 at 6:39 am

Awrr doing this has messed up my computer, i plugged in a diffrent phone via usb which the computer detected, but then when i opend the folder to view the files on it it kept throwing error messages at me saying that i needed toinsert disk into drive H: but that was where the phone was, then it let me highlight my files from the usb but wouldnt let me copy them over because suddenly “nothing was plugged into the drive” please please pleasssse help me! i need things to work again! is there any way i can reverse what you said to do from up there^ ?
cause’ this has really messed me up. :(
thanks in advance
xx

nasir February 2, 2009 at 10:36 am

sir/madam,
whenever I am trying to connect my usb sony pen drive,
it gives one error
insert disk
please insert disk into drive x:

Deyaa Addeen Fahmy Shedeed February 20, 2009 at 11:03 am

thanks alots.

Suneel February 21, 2009 at 10:18 pm

Friend my pen drive[Kingston] is not detecting when i connect to PC.

Ankit March 9, 2009 at 2:15 am

pendrive is detected.i can see the icon but wen i try to open it it says “please insert drive i” i tried da registry but vista dosent provide much scope.tried reinstalling da drivers…lol please provide solutions.its a 4 gb pd

drive not show in disk management April 13, 2009 at 9:08 am

my pen drive is detected but not show in my computer even afer exploer it No drive show in disk management

Josel Diaz May 3, 2009 at 9:07 am

Hi I want to thanks you guys for the solutions, The Method number 2 help me to fix the problem for a client Pc’s.

Thanks a lot again.

muquim July 10, 2009 at 12:42 am

respected sir
my pendrive is detected.i can see the icon but wen i try to open it it says “please insert drive i” i tried da registry but vista dosent provide much scope.tried reinstalling da drivers…lol please provide solutions.its a 4 gb pd

john August 7, 2009 at 1:17 am

when i insert pen drive it says ur pen drive is malfunctioned so how can i solve problem in pen drive

pankaj August 12, 2009 at 9:29 pm

when i insert pendrive but do not show & detected pendrive
device manage. so how can i solve problem in pen drive.

Curtis gidisu September 17, 2009 at 1:03 pm

Dats wow

RAJESH September 19, 2009 at 2:28 am

MY PC DOES NOT DETECT PENDRIVE IN MY COMPUTER .AND THERE IS A YELLOW ? IN DEVICE MANAGEMENT. I TRIED DELETING REGISTER KEY AND CHANGE DRIVE NAME.PLEASE GIVE ME A SOLUTION

joevani September 22, 2009 at 5:31 am

hi…my usb drive not work,, it happen when iplug it on my cousins computer… my friends says it is because i connect my usb port to my motherboard not correct.. he also say my usb may not work again.. can u help me how to work it again?? thanks

joy September 22, 2009 at 5:47 am

Hello All, please note I bought a New Desk Computer, I conected my USB flash to the front USB Port, after that the Flash just says wrong or failure conecting, not way to see, a friend told me due the internal cables were wrong conected to the board the Usb got damage, any one knows how to repair it ??, is there any solution ??, please help me, thanks

rohit October 7, 2009 at 10:52 am

my transcend pen drive detected but cannot be open
it give message plz insert disk

santhosh October 18, 2009 at 10:17 am

sir, my pen drive is not working properly.

it is saying a warning to insert in the disk x:

please try to give me a solution sir.

this is my mail adress. sandy8m@gmail.com

Saint Mike D October 28, 2009 at 3:07 pm

Anyone getting this message “please insert drive” has probably got a dead eeprom on the datapen, they have limited life spans (only so many read/writes) nothing will fix that.

malfunctioned is sometimes other usb devices stopping the pen working or a USB2 device plugged into an old USB port (1.1).

sujeet kumar December 9, 2009 at 3:44 am

hello

In my office my administrator lock and i have personal log on my system so that i have access pen dirve also have access copy from pen dirve but i have promble with copy data from system to pen dirve because of i have cannot authority of this service so how can i solve my problem.

With Regards & Thanx

sujeet kumar

MODI December 10, 2009 at 10:25 am

Update your Driver
Go divice manager
right click to ? (ques. mark)
update driver
location
c:\windows

haneef January 8, 2010 at 8:18 pm

sir my pen drive not working it shows not recognized plz tell me the sollution

Ajay January 12, 2010 at 12:21 pm

Hi my pen drive is not detecting to any of the computers as i insert the pen drive in one of the pc and after that it is not detecting only is there any way where in i can recover my data from the pen drive and get my things back it is 4 gb transcend pen drive please help me with an answer as i m really in tension

Ajay January 12, 2010 at 12:46 pm

i have 4 gb transcend pen drive in which i had stored all of my data which i have worked from many years. yesterday i inserted my pendrive in a pc after that my pendrive has stopped working completely infact its not detecting in any of the computer and trust me im really worried as i had kept all my important data and family pic in that pen drive. Now i need all my data so please tell me if there is any way were i can recover.

Chirag Shah February 9, 2010 at 10:37 pm

My Pendrive not detect in any computer & i have data in pendrive so how can i get my data from pendrive

vipul February 12, 2010 at 6:12 pm

sir

when i inserted pen drive then light goes on but its not shown in my computer or disk management pls sir solve my problem

raguram February 22, 2010 at 12:11 pm

dear sir ,
i have 4GB KINGSTON pendrive its working correctly,but now it does not detected by any pc(install xp sp1,2,3, vista, and win 7) what can i do pls tell me the reason i have some important details in that

Abhishek March 7, 2010 at 1:22 pm

my pen drive is not recognizing in my pc.while other pen drive recognizes in my computer .please help sir

deepesh March 23, 2010 at 10:16 am

sir

i am having 4 Gb moser bear’s pen drive. when i insert it in computer it gets detected , but when click the icon of the pendrive it shows no media in the drive or insert media in the drive.
please help me how can i get read of the problem

ronatola April 13, 2010 at 12:21 am

Open device manager
expand the DISK DRIVE menu item
Right click ‘Apple iPod USB Device’ (or pen drive)
Left click ‘UNINSTALL’
Safely remove hardware to remove the drive (won’t have a drive letter)
Unplug USB connector
Plug back in
Windows should now install the correct driver and assing it a drive letter in Windows Explorer

naresh kumar April 30, 2010 at 10:03 am

Dear Sir,
I have 4 gb pen drive. when I insert pen drive in my computer, light inside pen drive start blinking but my computer shows nothing and do not detect this pen drive. I am inserting pen drive continuesly for one or two hours but still computer not detecting. pen drive not detecting in other computer also.

it was working earlier but suddenly stopped when I was putting / pasting pictures in this pen drive. can this pen drive start working again ??

thanks in advance for your help.
naresh.

srinivas May 1, 2010 at 2:34 pm

hello sir,

problem: pen drive memory lost

before formatting: 7.86 GB

after formatting : 200 MB

how do i get back my memory back. please help me….

shiva May 20, 2010 at 12:59 pm

sir
i have 4 gb pendrive of kingston ! it detects when kept in computer but it says pleases insert disk in drive I:
please post me this problem thank u!………

syed shakeel June 4, 2010 at 6:31 pm

my pen 4gb drive is detected but not show in my computer even after exploer it No drive show in disk management

so plssssssssss meeeee help me friends all

Mahesh June 8, 2010 at 3:02 pm

Dear Sir / Madam,

my 2 GB trancend pen drive : when i inset my pendrive in computer it show usb port not recognized.

Plz guide & Help me?

Shailendra June 24, 2010 at 1:29 pm

Dear Sir,
My pen drive was working in my desktop, but today I have install Hide and Protect any Drive 2.6 version software in my desktop. that was trial version, Now I have uninstall it. Now my pen drive is not detecting to my desktop. it is working another computer. but in my desktop not working.
I have tried to install again that software but that is trial version, so that is not working.
Now please suggest me How to access pen drive to my desktop.

with regards
Shailendra

Dr. V. K. Rai July 1, 2010 at 11:10 am

My pendrive is detected. Icon is also visible but when I try to open it it says “please insert drive i” I tried several times but drive was not opened. It is 8 GB .
please provide solutions.its a 4 gb pd. Similarly one another drive is 4GB but this drive not show icon. Please provide solution. Both drive problem created at same day and sam time

GAURAV July 10, 2010 at 10:57 pm

My pen drive detected but when we want to to open it then message comes “please insert device”. so pls help me sir. for this kindness i wil be much thankful to you.

manohara July 13, 2010 at 11:35 pm

still i am unable to delete HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E967-E325-11CE-BFC1-08002BE10318}. please tell me how to delete?

udaya kiran July 14, 2010 at 1:12 pm

in my system i will insert pen drive i can open any file but i connot copy
but is showing message “no message File” like this comming…please help me

Kaushik July 25, 2010 at 5:22 pm

actually when i have inserted my pen drive, pc requests for virus scan. i didnot. i tried to open up a doc file which could not be opened. then suddenly the desktop screen came out and pendrive folders closed. after i removed the pendrive from pc, i tried to replug in. pc detects the hardware and successfuly installs the hard ware but in my computer page it can not detect my pendrive. right clicking also i cannot enter into the pen drive. WHAT TO DO. PLEASE ADVICE.

tushar July 25, 2010 at 9:18 pm

my pendrive shows error 10
how to solve this problem
please inform me immediately.

deeep August 12, 2010 at 4:16 pm

my pc is detect pen drive but not opening any file or folder.
How to solve the problem? plz help

Radha Krishna August 25, 2010 at 2:17 pm

Dear Sir
I have transcend 8GB pen drive, and when i plug it in usb port it shows some error like pen drive has not dettected. and also not appear in My Computer. can you help to solve this problem and please help in this regard, i’m very thank full to you

Rakesh September 5, 2010 at 7:40 pm

Pen drive not detected, tried on 3-4 computors. Tried what u mentioned about deleting from registry editor, did not solve my problem. Pendrive still not detected, do I need to replace it?

Rohit September 6, 2010 at 12:11 am

@Rakesh
yes, get it replaced

nitin October 14, 2010 at 11:02 pm

Open Start >> Run, and type “compmgmt.msc” (without double quotes), and click OK.
go to your drive >> right click >> change drive letter ( any you wnat form drag down list except your HDD letters>> yes>> ok.

aditi October 19, 2010 at 1:51 pm

I received an error when I tried to delete the registry subkey. How to obtain permissions to edit the subkey?

Antaraa November 2, 2010 at 1:59 pm

The registry subkey HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E967-E325-11CE-BFC1-08002BE10318} is not found in the Registry Editor of my system. Is it possible that this key was deleted so that nobody can use the Pendrive in this system? Please guide me to the possible reason.

rechanna kr November 14, 2010 at 12:25 pm

when inserted pendrive, after opened my computer, found drive , when double clicked on that , the following message will apera please insert a disk your into drive F please give suggestion

tanwir December 6, 2010 at 11:26 am

i am facing the problem when i am trying to format the pendrive a dialoge box appear that show
you do not have sufficient rights to perform this operation.
plz help me

thanx a lot of

AKHILESH AVASTHI BHARATPUR December 11, 2010 at 8:21 pm

Dear Sir,
I have 4 gb sundisk pen drive. when I connect pen drive in my pc, light inside it but my computer shows nothing and do not detect this pen drive. I am inserting pen drive continuously for one or two hours but still computer not detecting. pen drive not detecting in other computer also.

it was working earlier but suddenly stopped when I was putting / pasting pictures in this pen drive. can this pen drive start working again ??

thanks in advance for your help.

Sumit December 19, 2010 at 11:06 am

it detects my pendrive but still it give an error while opening pendrive “insert removable disk”

Dinesh Kumar December 20, 2010 at 9:05 pm

sir
i want to close pin drive detection in win xp, but i do not want to close external dvd witter detection. Please help me.

hitesh January 5, 2011 at 5:02 pm

i have transcend pen drive 8 gb model no JF V10 with my data but i cant show in my computer so how can i open my data or back my data & when i insert my pen drive after serval minutes it become very hot
If Any one have solution i can i get my data please reply me

uma January 9, 2011 at 12:14 pm

I hav a transcend 8 GB pendrive.. wen i inserted in my sys it s detecting but i cant able to open it even i cant able to format it can u giv any solution for this???

Joss January 10, 2011 at 6:45 pm

My 4GB pd cannot be opened to view files. It was working fine all these while but now the computer keeps giving me this message: “please insert disk into drive F:” I have tried other pendrives on the same computer and they all worked fine. I have also tried inserting the pendrive into other computers and the same message appears. Plz help……

tapaswani February 2, 2011 at 7:22 pm

hey…m still nt able 2 delete dis thing…

phani February 12, 2011 at 2:37 pm

Sir,

I am using sandisk 8gb pendrive. I was working fine, all of sudden it was not detecting on any system. Light is glowing but no icon in my computer. If pendrive problem light will not glove right. But my doubt is how all systems regedit is will become wrong all of a sudden. Or i need to install any new drive on pendrive. suggets the best possible answer please.

ro March 11, 2011 at 1:46 am

Actually a i forget my quick heal password and i cannot remove da quick heal can anyone help me in this problem…

krishankant March 11, 2011 at 3:40 pm

when I copy something to my pendrive or delete something it displays error volume level.
BUT NOW IT DOESN’T GET DISPLAYED

Gurpreet Singh March 16, 2011 at 12:17 am

hii,……. I attached pendrive in my pc But no show in my computer & disk management. plz solve my problem as soon as possible

asisonline March 31, 2011 at 7:29 am

Hi, Initially When i switch on the system, i m able to use the pendrive however after some time it stops detecting any USB device whether it be a pen drive or ipod…how to fix it please help.

mark March 31, 2011 at 5:42 pm

Fixed my USB pendrive a treat! Many thanks.

Redjohn Killer May 18, 2011 at 6:35 am

HERE’S SOME HELP :

1.Go to Control Panel.

2.Click on System.

3.Click on Hardware.

4.And it’ll shown ‘Device Manager’ bar.Clink on it.

5.Click on ‘Universal Serial Bus Controllers’ title tree.

6.Left Click On ‘USB Mass Storage Device’.Then Click on ‘Update Driver’.Complete the installment.
P/S: Make sure your Pendrive is Connected to your PC/Laptop before doing this method.

Hope it’lll help you all a bit.

From Me June 24, 2011 at 11:30 pm

Step 1 solved my prob, thanks

ankita July 10, 2011 at 2:48 pm

sir i have a 4gb moserbaer pen drive my comp. recognises it also bt ven i try to open it it shows access denied… and some times no disk what should i do?

Shibendu July 22, 2011 at 11:32 pm

Thanks a lot it worked!!!

Rverma July 24, 2011 at 12:38 pm

My pendrive has got serious problem, it is not appearing in My Computer or Computer Management. Whenever n wherever in any computer it is connected, it shows an error message (43) saying”one of the usb devices attched to this computer has malfunctioned” I have tried many a methods such as pulling out power cable for 10 min., Registering editing or removing etc. When I try to update it in its properties it shows it’z already updated. It only n only shows an error message. When I lastly used it, I was using it as a bootable pendrive . Suddenly it halted working.. Any Solution to this one, plz let me know….

Revanth August 12, 2011 at 4:07 pm

Sir,
I have a 32 gb pendirve of kingstone company,pendrive is detecting by computer.
But not opening and even not formatting.Please give a solution regarding this.

regards,
revanth.

bisminta August 31, 2011 at 8:44 am

hello,
my pendrive doesnot take a format command ….and it says “windows was unable to format”
do you have any solution regarding this problem ….

bisminta August 31, 2011 at 8:50 am

hello,,
when i try to format …my computer says..”window was unable to complete format”
do you have any solution regarding this problem
hope to get reply from you …

Rahul September 2, 2011 at 9:37 pm

my pendrive is detected by computer and it opens also but no folder can be created or cannot copy any files. when i tried to format it, the format window did not came. At last i open disk management then it shows no media in disk 1

RAVI SHANKAR September 4, 2011 at 6:25 am

I tried these two methods but it is not deleting it show “error while deleting key”
what i have to do please advice me.

Open Start >> Run, and type “regedit” (without double quotes), and click OK.

2. Locate UpperFilters registry value. it resides in the following registry subkey:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E980-E325-11CE-BFC1-08002BE10318}

3. Click on Edit menu, and select Delete and click OK.
Note: If you receive an error when you try to delete the registry subkey, you may not have correct permissions to edit the subkey.

4. Locate LowerFilters registry value. It resides in the following registry subkey:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E967-E325-11CE-BFC1-08002BE10318}

5. Click on Edit menu, and select Delete and click OK.
6. Exit Registry Editor and restart your system.

priyanka September 27, 2011 at 1:39 pm

error in deleting upper and lower key….give another process…please

zoheb khan October 31, 2011 at 12:28 pm

sir
my pendrive is not detected in my PC can you please solve this problem

Sarbajit Roy November 2, 2011 at 3:51 pm

My pen drive is corrupted and unreadble.
Pls. suggest me how to reapir it online?

mani November 6, 2011 at 1:43 am

my pen drive not opening If i opened ” this operations cancelled due to the restructions effect on your computer please contact administrator.” this mesage coming. pls help somebody advanced thanks.

Vaibhav January 4, 2012 at 8:00 pm

ERROR–Plz insert a disc while formatting USB
Tried above solutions but didnt worked.
Request–PLZ PROVIDE OTHER SOLUTIONS

karthik January 7, 2012 at 9:56 am

hiiiiiiii
present now im using 8GB(HP) pendrive. it is not detecting in my pc but it is detecting on another pc’s. so wat can i do. plz help me

Anjaly February 9, 2012 at 8:49 pm

Sir,
My laptop is detecting my pen-drive, but i can’t see any icon in “My_Computer”. Also I can’t find it in “Disk_Management” which means your step 1 is not possible.When I tried step 2 I found error while deleting the filters registry values. I also had to face this with some other pen-drives also. Please help me……:(

harish madhurakavi March 6, 2012 at 10:52 pm

hello sir ,
my system is not detecting pendrive or any other usb devices and as soon as i insert pendrive to cpu system is geting hanged no keys are working so plz kindly help me in solving the problem, tha,nk u

savi March 8, 2012 at 10:16 pm

sir
my pendrive is not getting detected … ihave tried taat top two method
1 > open disk manager and change letter and path in this method i am not getting any portable partition so how can i change to another name or something and
2> is changes in regedit delete uper and lower filter but wen i open that i am not getting any dlete option in edit menu its delete option is disable there so it cant delete…. please m realy in big trouble solve this problem

Mahesh kafle March 10, 2012 at 2:32 pm

my pen drive is not detecting in this computer but it detect in other computer. Please provide me solution.

Balu March 13, 2012 at 8:50 pm

Hi friends ,
i have HP 8GB when i connect to pc it is detecting and it is scanning only one file and error to scan files,if i try to open it ‘s replying me it is not formatted press yes to format and showing ZERO BYTES of used and free space, i have very important files on it how can get that data without formatting.
please help me to solve this issuse…..

rajan March 14, 2012 at 10:14 am

i have problem with usb,
i have window xp in my pc. with 512mb ram.
when i insert usb or pen drive in my running computer it hang and not working. if i insert any usb befor power on of pc .then run .help me so i can run usb on running computer…..rply fast….

akshay garg March 27, 2012 at 12:19 pm

my pendrive is not detected by my laptop
please suggest a solution for this…….
my mail id is:akshaygarg126@gmail.com

manav parpani April 25, 2012 at 4:26 pm

Hie … My prblem is that wen I connect ma hard drive 2 ma system it does nt get detected ..n thrs some kind of exclamation kind of mark @ windows CE USB devices – portable …. How can I get rid of it !! .. N wen I try 2 update ma device it does nt complete .. Wt shud I do ?

Mahesh Nanda April 30, 2012 at 5:30 pm

Hai Sir ! Iam having 8GB pendrive. My pendrive is not showing my files in system, but properties are showing the memory. Plz solve my problem sir…..!

vishal agarwal June 19, 2012 at 12:11 pm

Sir, my pan drive as a show removable drive but not open,when i double click on drive ,showing please insert a disk into drive G:
what should i do,plz reply

fred July 14, 2012 at 1:39 pm

sir/madam,
whenever I am trying to connect my transcend usb flash drive ,
it gives one error ” you need to format the disk drive ” still the disk cant show progress for formating.
can u give me a solution to this?

Choudhary July 19, 2012 at 7:17 pm

My pen drive cannot open the files stored in it,instead it ask to format it.But i had stored something important in it& so i cannot format it.Plz advice way to rectify the problem.Thanks!

robert fernandus July 24, 2012 at 9:19 pm

when i insert my transcend 8gb pendrive it shows the pendrive icon in my computer when i click the icon it shows an error that “files corrupted” even though i tried formatting also its shows pls help

Harish July 28, 2012 at 7:49 pm

Sir…I have HP v-165 W flash drive…PC couln’t detect it anymore. I tried using devmgmt.msc but not ably to find any listed mass usb storage device. The pc simply isn’t detecting whether any usb is connected or not… :( I tried to look for the registry keys and find the upper and lower filters….but there aren’t any in the list…sir..now what should I do…? :’(

kailash seervi July 30, 2012 at 4:28 pm

not working

narmadha August 13, 2012 at 7:22 pm

sir,
My pendrive is getting detected but an error message is given as that there is no disk in the drive.. Can i know why this happens and a solution to open the pendrive…

lavanya November 24, 2012 at 8:09 pm

i have the problem with my pen drive if i insert it into the cpu the light doesn’t on and also if i open my computer the drive does not detected then i tried these 2 methods but didnt worked plz provide me some other solutions

talib ali December 17, 2012 at 5:30 pm

sir my pen drive icon is show but my pen drive is inseart show plz solb my problam plz plz plz …………………………….

bhaskar January 13, 2013 at 10:11 am

my pendrive/cardirator is detected but not shown any folders on removabledisk plz help me.

Dipika February 17, 2013 at 8:33 pm

My 4 GB HP pen drive is detected by the computer, but it shows that ‘you need to format format, not accessible, Do u format now?… etc. But I have important documents there, how can I get them ?

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