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Trouble:
We just got a mail from one of our reader who sees a blank desktop after he is logged in on his windows computer, here is what he had said in his mail.
when ever I try to logon to windows I can see the wall paper (no start button no desktop icons no nothing) when i hit ctrl,shift,esc. and i click on task manager but explorer.exe is not running under process when i try to run it but i get an error saying "Windows cannot find explorer.exe – please solve my problem
This type of problem occurs when your computer get infected from the virus or spyware which has corrupted some registry keys which are related to explorer load.
Here is how you can fix this issue:
Fix:
Follow the procedure below
1. Press Ctrl+Shift+Esc to launch task manager
2. Click File | New Task
3. Now type regedit and click Ok
4. Browse the following registry path
HKEY_LOCAL_MACHINESOFTWAREMicrosoft
Windows NTCurrentVersionImage File Execution.options
5. Under this registry path, you will see subkeys named explorer.exe and iexplorer.exe.
These keys must be pointing to files created by the virus that have been removed (virus/spyware); explorer32dbg.exe and iexplore_dbg.exe.
6. Delete the explorer and iexplorer keys entirely.
7. Close Registry and restart your computer
I hope this procedure given above will help you fix the problem, if it does not let us know through comments.
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{ 9 comments… read them below or add one }
thanks for sharing…really works a lot…thanks for the attemping the questions
I beg UR pardon , what about step NO 2 ?
2. Click File | New Task
if this does not work
first of all update your antivirus and run full system scan.
and remove virus.
then
go to
HKEY_LOCAL_MACHINE/SOFTWARE/Microsoft/Windows NT/CurrentVersion/
winlogon
in the right pane
there will be a key
type reg_sz with name shell
open it and delete any vlaue other than Explorer.exe
exit the registry editor and restart your system this should work.
let me know if it works
Hey pankaj,
Thanks for the tip. i hv been looking all sorts of tips in the net for the past 8 hrs at the stretch!!! your’s worked.
Thanks a lot!!
I have the same problem. When I goto ctl+alt+del and new task, I am unable to start explorer.exe, or regedit.
When I hit ok, the window closes and nothing happens.
When I boot in Safe Mode, It logs into windows but only displays a black screen with the words “safe mode” in the four corners.
Is there any other solutions I might try.
Thank you for the help!
I tried to edit the registry as u told but there is no subkeys for exploere.exe under the image file excecution options.. so i cud delete only that iexplorer. and one more thing, i have subkeys like DIINXOptions and IEInstal.exe also in it.. is this normal..?
Hey pankaj,
Thanks for the tip!
in the winlogon key I had two suspicious entries
shell c:/windows/systemew/asvzgdueb.exe
shelly explorer.exe
I simply renamed shell to shell2
and renamed shelly to shell
Everything is back to normal.
Thanks again!
ie still not working because ieinstal.exe not deleted.
plz suggest some methode
Dear sir,
my problem is similar. all the icons on my DESK top are not opening. they are blank .
i followed the instructions frm this suggestion till – I tried to edit the registry as u told but there is no subkeys for exploere.exe under the image file excecution options.. so i cud not delete. and one more thing, i have subkeys like DIINXOptions and IEInstal.exe also in it..
What do i do now ?