[Solved] Desktop Remain Blank | Windows Explorer or Explorer.exe Does Not Load / Run

Posted by Rohit in virus problems 

15

Jul

Trouble:

We just got a mail from one of our reader who sees a blank desktop after he is logged in on his windows computer, here is what he had said in his mail.

when ever I try to logon to windows I can see the wall paper (no start button no desktop icons no nothing) when i hit ctrl,shift,esc. and i click on task manager  but explorer.exe is not running under process when i try to run it but i get an error saying "Windows cannot find explorer.exe – please solve my problem

 

This type of problem occurs when your computer get infected from the virus or spyware which has corrupted some registry keys which are related to explorer load.

 

Here is how you can fix this issue:

Fix:

Follow the procedure below

1. Press Ctrl+Shift+Esc to launch task manager

2. Click File | New Task

3. Now type regedit and click Ok

4. Browse the following registry path

HKEY_LOCAL_MACHINESOFTWAREMicrosoft
Windows NTCurrentVersionImage File Execution.options

5. Under this registry path, you will see subkeys named explorer.exe and iexplorer.exe.
These keys must be pointing to files created by the virus that have been removed (virus/spyware); explorer32dbg.exe and iexplore_dbg.exe.

6. Delete the explorer and iexplorer keys entirely.

7. Close Registry and restart your computer

 

I hope this procedure given above will help you fix the problem, if it does not let us know through comments.

Author + Admin: Rohit Khurana
Software Engineer by profession. I am a part time tech blogger and believe in blogging because I enjoy writing on technology. I also write about Cars and Bikes at www.carblogindia.com. You can catch me on twitter @rohit_khurana. Get in touch with me at RohitKhurana.in.

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6 Users Commented In This Post

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mygif
Anayomous says, July 15th, 2009   

thanks for sharing…really works a lot…thanks for the attemping the questions

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Deyaa Addeen Fahmy Shedeed says, July 15th, 2009   

I beg UR pardon , what about step NO 2 ?

2. Click File | New Task

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pankaj says, July 15th, 2009   

if this does not work

first of all update your antivirus and run full system scan.
and remove virus.

then

go to

HKEY_LOCAL_MACHINE/SOFTWARE/Microsoft/Windows NT/CurrentVersion/
winlogon

in the right pane

there will be a key

type reg_sz with name shell

open it and delete any vlaue other than Explorer.exe

exit the registry editor and restart your system this should work.

let me know if it works

mygif
ifesvr says, September 9th, 2009   

Hey pankaj,

Thanks for the tip. i hv been looking all sorts of tips in the net for the past 8 hrs at the stretch!!! your’s worked.

Thanks a lot!!

mygif
steve says, October 26th, 2009   

I have the same problem. When I goto ctl+alt+del and new task, I am unable to start explorer.exe, or regedit.

When I hit ok, the window closes and nothing happens.

When I boot in Safe Mode, It logs into windows but only displays a black screen with the words “safe mode” in the four corners.

Is there any other solutions I might try.

Thank you for the help!

mygif
Shameel says, November 13th, 2009   

I tried to edit the registry as u told but there is no subkeys for exploere.exe under the image file excecution options.. so i cud delete only that iexplorer. and one more thing, i have subkeys like DIINXOptions and IEInstal.exe also in it.. is this normal..?

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