[Solved] Outlook Does Not Start In Windows and Throws Error

by Abhishek Bhatnagar on August 21, 2012

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Many of our readers reported different issues with outlook and some of readers reported that when they start outlook the see the error message saying “Could not install the custom actions. The object could not be found.” or “Outlook cannot open this item. The object could not be found.“ while others reported that they could not run outlook on windows xp as when they try to launch outlook it throws the error saying “Microsoft Outlook has encountered a problem and needs to close. We are sorry for the inconvenience.”

Outlook Does Start

For different outlook versions they may see different errors like

Microsoft Office Outlook 2007: Cannot open your default e-mail folders. The information store could not be opened.

Microsoft Office Outlook 2003: Cannot start Microsoft Office Outlook. Unable to open the Outlook window.

Microsoft Outlook 2002 and Microsoft Outlook 2000: you may see the following error messages.

  • Unable to open the Outlook window.
  • No profile has been created.
  • The list of Profiles cannot be loaded. An unexpected error has occurred.

After searching about this problem there could be different reasons because outlook may not start on your windows computer. Following are solutions to different outlook problems because of which it may not launch or run when you try to launch it from Start menu or Run prompt.

Fix 1: Could not install the custom actions. The object could not be found – Error Starting Outlook

This problem can occur if either of the following are true:

Your frmcache.dat file is corrupted or it is missing one or more .cfg files from the following folder:

\Program files\Microsoft Office\Office12\Forms\1033

Outlook uses the .cfg files as the default forms for Outlook items and rebuilds the forms cache file with these .cfg files in most situations. If these .cfg files are missing then Outlook cannot create a new frmcache.dat file or repair a corrupted one.

In order to fix this problem, you will need to delete the frmcache.dat file and start Outlook

  1. Exit Outlook.
  2. In Windows Explorer, open the following folder (depending on your version of Windows):
    Windows XP
    C:\Documents and Settings\username\Local Settings\Application Data\Microsoft\Forms
    Windows Server 2003, Windows Vista, or Windows 7
    C:\Users\username\AppData\Local\Microsoft\Forms
  3. Delete the Frmcache.dat file.
  4. Start Outlook.

or else you can use custom fix it tool for the same.

Fix 2: See The Error Message, Outlook Does Not Start.

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This issue may occur on a computer that is running Windows XP if the Outlook.exe file was configured to open by using the Windows program compatibility mode setting. When you set compatibility for Outlook to Windows 95 or to Windows 98/Windows Millennium Edition, Outlook displays this error message.

To resolve this issue, follow these steps:

  1. Locate Outlook.exe.
    Outlook.exe is typically located in one of the following folders, depending on the version of Outlook that you are running:

    • Outlook 2010C:\Program Files\Microsoft Office\Office14
    • Outlook 2007C:\Program Files\Microsoft Office\Office12
    • Outlook 2003C:\Program Files\Microsoft Office\Office 11
    • Outlook 2002C:\Program Files\Microsoft Office\Office 10
    • Outlook 2000C:\Program Files\Microsoft Office\Office 9
  2. Right-click Outlook.exe, and then click Properties.
  3. On the Compatibility tab, click to clear the Run this program in compatibility mode for check box.
  4. Click OK.
  5. Try to start Outlook.

or else you can use custom fix it tool for the same.

Some Other Fixes To Repair Outlook

Method 1:

Alternatively, you can configure Outlook to always start a new session when you click it. If you configure Outlook in this way, Outlook will always start outside of NEO. Here are the steps:

  1. Right-click the Outlook shortcut and choose Properties.
  2. Click the Shortcut tab.
  3. Click into the field Target and locate ‘/recycle’
  4. Remove ‘/recycle’ from the field.

Removing this setting prevents Outlook from using the same instance each time a request to start Outlook is made.

Method 2:

Start >> Run and Type this command:

Outlook.exe /resetnavpane

and press enter

if for some reason it doesn’t work you could try the following. It will open Outlook as when you use it the first time but it will keep all your data:

Start >> Run and Type this command:

Outlook.exe /firstrun

Click Ok.

Method 3: In case of corrupted PST File, follow the following step by step procedure.

1. Navigate to

  • Outlook 2010C:\Program Files\Microsoft Office\Office14
  • Outlook 2007C:\Program Files\Microsoft Office\Office12
  • Outlook 2003C:\Program Files\Microsoft Office\Office 11
  • Outlook 2002C:\Program Files\Microsoft Office\Office 10
  • Outlook 2000C:\Program Files\Microsoft Office\Office 9

2. Right click on Outlook.exe, and click on Run as administrator
3. Navigate to File/Options/Add-ins. Near the bottom of the dialogue box, click on the Go button to manage Com add-ins.
4. Uncheck one or more add-ins that you may not need like Microsoft Sharepoint Server Colleague Import, Itunes, Microsoft Social Connector,
5. Close Outlook, restart pc and then start outlook.

Final Full Proof Solution If None Of The Above Method Work

Last way to fix the outlook is to reinstall it as a component in windows, in this case we recommend that you first take the backup of your outlook profile and data and then run the office setup again and reinstall outlook by selecting the repair option in in the setup options.

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{ 1 comment… read it below or add one }

John McAllister March 18, 2013 at 11:52 pm

I have deleted many times the Frmcache.dat file but I still get the error message of:
Could not install the custom acions. The object could not be found.

Are there any other fixes to this very aggravating error message?

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