A friend of mine called me up saying that Gmail is not opening on her computer. I asked her to check the hosts file , she did the same but did not find anything wrong there. I asked her to clear the cookies and try opening Gmail in HTML mode, but of no use.

Her PC is infected by some trojan which is causing this erratic behavior by preventing Gmail from opening in Standard as well as HTML mode. She needed to urgently access Gmail account for sending some important documents to her university.

Then an idea clicked me and it worked, well it was not a permanent solution, but a temporary solution that helped her send the email.

Fix:

Well, the solution is pretty simple, I asked her to open the mobile edition of Gmail by using address m.gmail.com instead of www.gmail.com which is full desktop version. And it worked for her, she was able to access her inbox and compose a mail and send it. There is also an option to search mails using mobile version. See a sample screen-shot of mobile version of Gmail in Google Chrome Web Browser (click to enlarge).

But this is only an emergency solution. The permanent solution will be to keep your computer free from viruses using these tips. And if you have got any infection, try this tool to clean it.

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