[ Solved ] Windows 7 Laptop Battery Charging Problem

by Abhishek Bhatnagar on May 28, 2010

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Laptop battery start wearing off after about 1 to 2 years of usage. Many of these batteries suffer reduced backup and charging problems. I have an HP Pavilion laptop which I bought 1.5 years ago and the battery performance has considerably gone down with time. Sometimes I face battery charging related problems also which can be because of two reasons.

laptop-battery

In this post I will discuss both the reasons and share the solutions.


Laptop Battery Not Charging Because Of Heating Issue

First problem which is there with some of the HP laptops is the battery charging stops when the laptop heats up. This is a weird problem, but the HP service center guy told me that the battery sensor malfunctions if it gets too hot and the charging stops. With old laptops with heating issues, this problem is very common. The work-around for this problem is to keep running on mains power or switch off the laptop for sometime to allow it to cool off.

A better solution to this problem is to get the laptop services and remove the heating problem by getting the cooling ducts clean. Also there may be heat sink related problems which cause excessive heating. After the heating problem is resolved, the battery charging will become normal.

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Laptop Battery Not Charging Because Of Battery Device Driver Issues

There are some default battery device drivers which are bundles in Windows 7, these drivers try to control the battery charging properly, but for some laptops, these drivers may not function well. In such cases, users face problems like Laptop battery does not charge even when the battery is low and power adaptor is properly plugged into the laptop. In such cases, its better to download compatible battery drivers from manufacturer and install them instead of the Windows default drivers. [ via Raymond.cc ]

To un-install the default drivers, press Windows + R together to to open the RUN prompt. Type “devmgmt.msc” and press enter. This will open device manager.

run-device-manager

On Device Manager, browser to Batteries > Microsoft ACPI-Compliant Control Method Battery , right click on it and click “Uninstall”. After this restart the laptop and the battery charging should start.

battery-problem

Hope you find the method easy to follow.

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{ 57 comments… read them below or add one }

saket ranjan October 3, 2010 at 7:09 pm

I have been using my dell inpiron 1545 since may 2009.Till last month or so my lappy’s battery was giving a fair backup i mean upto 2 hours approx and i was using windows xp then.but last month it suddenly dropped to just an hour only…also my system was working a little bit slow so i decide to format it and load windows 7.i installed the OS windows 7 before 30 days..it was working a little slow so i decided not to change the product key( which i had bought).I had to change the key anyway within the 30 days.but after 26 days ,in the battery bar,’consider replacing the battery’ is constantly displaying.I thought this may have happened beacause of not activating the windows.Soon i changed the product key and activated my copy of windows.But the same message is displaying constantly.plz help me..how can i fix the problem..

Rohit October 4, 2010 at 12:07 pm

@saket
it may be a real battery problem.

shahanawaz November 1, 2010 at 11:02 am

i have been using hp pavillian dv4-1506 since last 10 months….keeping every maintained task updated………!!
now problem i am facing vd it is that … my laptop automatically goes shut off without warning… .!!
although hp support assistant is showing it is in a good state…..!!
after removing ac supply it shows 100 charged …..!!! but as soon we start using it on dc …..!! withine few minutes it goes shuts off…………..!!
somebody plz tell the way to fix this problem………!!
(tried every possible maintainable task but failed……….!! )

shaneee89 November 20, 2010 at 4:51 pm

hy,
i’ve got a hp pavilion dv5 too,i deleted the microsoft battery driver which you had mentioned,but you wrote,”In such cases, its better to download compatible battery drivers from manufacturer and install them instead of the Windows default drivers.”—where can i download the battery driver?where did you download this? thx:))))))

Shahid December 1, 2010 at 7:16 pm

i am using hp pavilion dv3 entertainment noot book.i baught it 3 month ago. when battery 100% chareged. after 24 hours when i pluged in the laptop with AC adopter then instead of 100% the battery indicators is 90%. i am using window 7 home .
looking forward to hear form you
regards

Rohit December 2, 2010 at 10:35 am

@Shahid
Some amount battery does leak gradually. Ask the service center people if this much leakage is normal for your laptop ? If not, battery might be faulty.

varalakshmi March 21, 2011 at 11:04 am

i hav my dell laptop …i hav purchased it 1 yr before . now my battery icon is showing warning message that it has some problem and is telling to replace the battery. whn i plug in my charger its charging but with a cross mark in it……….wat should i do ?

sanjib May 15, 2011 at 3:02 pm

dear Rohit,
i am also facing the same probelm as Saket is facing. it is not battery problem, i think this is related to OS system. replace the battery massage is coming and battery is running out. kindly help.

Jawad May 22, 2011 at 8:45 pm

I am using Hp dv6000 with windows 7 (note book comes with windows vista )
its was okye with me for couple of months but now i am facing a problem with battery charging
when i plugged in the charger .message appears plugged in , charging and battery charge for few seconds and then it stop n keep saying that battery is at 74% some times at 60 %
i plugged out the charger n again plugged in .the same things happened …..
is this the problem with the windows 7 or some hardware ?
i tried all the solution which i found by google this problem …..
please help me out

Carl Fredrik May 27, 2011 at 2:40 am

Thank you so much you made my day… I love you man you are my hero of the day keep up the splendid work

Bryan July 6, 2011 at 12:08 pm

@jawad i guess your battery might be the issue as i had one of those issue before. You may want to go back to HP to get it solve or buy a new battery to replace it. A tip of advice i can give would be that when you have active A/C around you may want to remove your battery as constant charging will fry the battery and it will become an issue

neeraj July 15, 2011 at 12:21 am

i have just 2 days back bought a laptop dv6 6044.it shows plugged in not charging when its temp shows 45 degree.it is feature or should i go to hp service center……..

please help

Renan Peres July 19, 2011 at 11:32 pm

Good morning, my problem is this, leaving a long time shutdown, the battery begins charging, LED lights and stays lit for a few hours after it power off also utilize only the battery, the detail is power off that when I the battery, LED rise , and when you put the battery back it off, already uninstalled the driver and has not changed, it started a week for ca + – if someone could help me thank
Already cleaned the battery connectors and cable as well, Thank you Renan Peres.

Renan Peres July 19, 2011 at 11:41 pm

Good morning, my problem is this, leaving a long time shutdown, the battery begins charging, LED lights and stays lit for a few hours after it power off also utilize only the battery, the detail is power off that when I the battery, LED on , and when you put the battery back it off, already uninstalled the driver and has not changed, it started a week for ca + – if someone could help me thank
Already cleaned the battery connectors and cable as well, Thank you Renan Peres.

Anonymous August 24, 2011 at 12:53 pm

I am having a similar problem. My battery was working fine on an ASUS EEE PC 1015PN since I got it about 4 months ago. One day, I didn’t have power and used up the entire battery. When I finally got to an outlet, the computer turned on, but the battery won’t charge. It says, “0% available (plugged in, charging)” but it actually is not charging, and the little battery icon is empty with nothing moving up and filling it like normally happens when the battery is charging. When I try the uninstall in device manager trick listed above, the battery icon starts filling up, with white moving up and down within it as though it is filling up, but this happens only for about 5-7 seconds and then stops and goes back to empty and still says “0% available (plugged in, charging)” but actually is not charging.

I also tried taking the battery out and putting it back in like other have suggested, but that too didn’t work.

I also tried running a disk check on my Hard Drive, but that too didn’t work.

Thoughts? Thanks so much.

greateagle September 4, 2011 at 7:50 am

Hello I am having problems too with my dv5-1388nr model system of laptop and was wanting to know what can be the problem with why my battery is not charging up for one and the other is that the only way to have my system to run is off of the DC power cord ? So can anyone help me with ? It would be greatly appreciated for the help !! Also in front left side charging light comes on but it does start blinking after time of usage. would it be part of the problem there ?

srinivas September 15, 2011 at 3:53 pm

I have been using my dell studio since 2009 at this time my battery back up is coming nearly 2.5 hours .But recently i change my operating system to windows 7 ultimate after that i got problem like “considering replacing your battery” now it gives backup upto 45mins only plz help me

vesna October 26, 2011 at 4:03 am

Did anonymous find a solution to battery problem with Asus eee pc? have exactly same symptoms all of a sudden, apparently need to get a new battery,computer is about 2 years old

Asif November 7, 2011 at 9:06 pm

I have a toshiba satellite laptop and I’ve been using it for 2 years. The problem is that when i got the laptop new it used to support for 1 hour 30 min and now after 2 years it only supports for 30 min on battery. I am using windows 7. The second problem is that a message appears that reads- ” There is a problem with your battery, so your computer might shut down suddenly.”
I can replace the battery but it will take a lot of time as it is very expensive so in the mean time can i still use the laptop with the charger plugged or will it harm the laptop? Need your help.

Rohit November 10, 2011 at 7:14 pm

@Asif
Usually batteries degrade to stage where they need to be replaced. The time it reaches that stage depends on the quality of the battery and usage conditions. Your laptop’s battery is probably worn out beyond fixing. I have the same problem with one of my laptops too.

Jake November 19, 2011 at 1:13 pm

I have a dell Inspiron (17r I think) anyways I’ve had it for about a year or two and now everytime I move my laptop the charger stops working the light on the charger stops working ….. Its weird …. When I sit it back down on the table the light doesnt come back on but if unplug the power box and plug it back in it works and doesn’t turn off ….. But if I’m holding it I can’t get it to turn back on ….. Any thoughts ?

Mihnea December 16, 2011 at 4:08 pm

Hey guys.I have a HP ProBook,3 weeks old,not charging.When I uninstall the driver,I shut the laptop down,I turn it on and the driver is back there.Wtf is it?please answer me

Erik December 20, 2011 at 2:52 am

Hey there Guys and Gals,

I have been having the worst time trying to figure out what the hell was going on with this. I have a Compaq CQ62 and was having issues with my AC Adaptor dropping off and not running or charging my battery.

Here is what I needed to do to fix it. I found that I had unintentionally installed “AMD External Events Utility” You need to remove this but it is not easy. You will find several things running that should not be in your Windows Task Monitor.

atieclxx.exe and atiesrxx.exe as well as perhaps atibtmon.exe these are your problem.

Here is the solution:

Go to start menu and pull up Administrative tools run this
Then go to services and find AMD External Event Utility and select stop
Once you have done this go into the command prompt as administrator and do the following

sc delete “AMD External Events Utility” hit return and it should tell you that you are successful. If not then you did not enter the command prompt as the administrator.

Bingo that is it.

I hope that this is helpful. It took me about 5 months to find this solution.

Anees December 21, 2011 at 4:13 pm

I am using Acer laptop for 2 years. Now it shows a charging problem. When i plugg the adapter to power socket it starts being charged but after 2 or three minutes the charger indicater gets off. When i replugg the pin of charger backside laptop it starts charging again. What is the problem?. I repeat the plugging and replugging several times to get my laptop fully charged. Please help me with a solution.

mahesh December 30, 2011 at 12:45 am

ive bought a new 16 cell agptek battery from amazon..but it didn’t get charged although i plugged in properly

sarah January 3, 2012 at 4:10 pm

Please help!!!! Suddenly both pcs in my house present same problem (both started at once in same day), battery does not charge and if I unplug it, the computer turns off, it says it needs battery replacement but it’s redicullous as both pcs are almost new and never acted weird. Please help me what can I do???

Shyam Rajagopalan January 14, 2012 at 7:37 pm

Hi,
I am not surprised to see so many people reporting the same issue. This seems a universal problem today either with hardware malfunction or with the OS. Even my laptop was only 3 days old when I suddenly faced this issue and my battery charger showed up with 0% when it was charged 100% and working all fine, and suddenly went off. My laptop runs fine when plugged in, especially when I remove the battery. I tried uninstalling the ACPI and seemed to work fine for a week but the problem has got back again. The service center installed the SP1 for Windows 7 on my Acer 5750 and assured me that the problem won’t recur, but they were wrong.

After successful running for almost 10 days without the issue, it has come back again today and am not sure updating the BIOS will solve the issue. God only knows what the main problem is. When it works fine, the battery runs beautifully for at least 2.5 hours for 80% and almost 3 hours for 90% battery life. Any suggestions?

Brian360 March 4, 2012 at 6:26 am

I bought a Toshiba Satellite L305D a couple of years ago as sort of a backup computer which hardly gets used. It originally came with Vista and soon afterward Win7 came out and I did a clean install. Things were working fine for a long while and one day I noticed that it wouldn’t run on battery but the AC is fine. I bought a new battery thinking that enough time had passed and the battery just died. When the new 9v came in, I went to charge it up and the battery meter wouldn’t go past 27% although the meter said “plugged in, charging”. I sent that battery back and ordered another one thinking it was a faulty. When the next one came in, the meter was still locked at 27% (plugged in, charging).

I’ve cleaned the metal contacts with an eraser, reseated the battery, tried your suggestion at the top of this page and yet the computer will operate with or without the AC plugged in at the present time but I notice the % decreases. When I pull the AC plug out, the AC plug silhouette will disappear and then will reappear when the plug is reinserted and the battery level will oscillate for about 10 seconds then quit.

Before I take it to a repair guy to change out the charging adapter..i’d like to get a second opinion.

TIA,
Brian

NW March 5, 2012 at 6:18 am

I have a Toshiba satellite c655 and my issue is that after the heating issue where I would uninstall and reinstall the acpi battery, it simply disappeared and did not come back. So I cannot monitor the level of my battery charge. And I cannot reinstall the acpi to charge it as it still is plugged but not charging. I’ve installed new drivers and all. HELP!

Sosi March 8, 2012 at 11:17 am

HI,
In my laptop, Im using Win7. Suddenly my laptop battery is not charging. Thatmeans in battery icon it is showing as 28% charging,but even after 1/2 hour time it is showing the same 28%. But that battery is working in other laptop. Is it some software issue or Hardware…? Thanks

dixie March 12, 2012 at 11:03 pm

Interesting posts, but this issue concerns HP dv-4 2112br W7 Home Basic and a brand new battery recently purchased (original HP). Charged initially no problem over 2.25 hours, discharged over 3.5 hours (no load) – great I thought. However, next charge and discharge cycle was less than 2 hours and 2.5 hours respectively. Since then it has showed various different rates, inconsistent metering etc, generally seems to be nearly as bad as the battery it was replacing! Anyone any ideas? Please? Thanks…

Karim March 20, 2012 at 6:19 am

hey guys any one knows about my problem!!! i have installed win7 ultimite on my toshiba sattelite loptop but now facing with a battery problem saies here replace and here is re s cross marked any one can help me i would be happy thnx

gulbaz March 24, 2012 at 1:50 pm

i hav my dell laptop …i hav purchased it 1 yr before . now my battery icon is showing warning message that it has some problem and is telling to replace the battery. whn i plug in my charger its charging but with a cross mark in it……….wat should i do ?

Kosta April 3, 2012 at 1:01 am

Dell Inspirion mini 1018 / Windows 7 / 1 year old. Batt=Consider replacing your battery.

jakir hossain April 3, 2012 at 9:32 pm

I have a HP Probook 4420 i hav purchased it 1 yr before . now my battery icon is showing warning message that it has some problem and is telling to replace the battery. whn i plug in my charger its charging but with a cross mark in it……….wat should i do

alqidin April 4, 2012 at 11:41 pm

help when i remove my charger from laptop my internet connection stops ???

Soumitra April 11, 2012 at 12:56 pm

My laptop is charging for a second only then its stop charging.Some time it charge for few minute then again stops.And the hour remaining is abnormal..I m using windows7 please help me out.

tahir April 12, 2012 at 3:15 pm

I am using an HP 520. The original battery stopped charging last week after 2 yrs of use so i bought a replacement battery. The problem i am now facing i that soon as i power on the laptop with the battery in, the LED light indicates that the battery is charging and it shows in the battery meter. But after about five minutes of charging, the LED light goes off and although the meter shows that the battery is still charging, the battery actually stops charging with the meter stuck at indicating a 5% or 10 percent charge. Then i remove the battery from its dock and replace it. The LED light goes on and the battery starts charging for another 5 minutes. This way i have to remove and replace the battery 10 times at least to charge it fully. Sometimes however, if I leave the battery in for long, it starts charging by itself but that seldom happens. Once the battery charges fully it gives me a 2 hour backup. Can someone please help me with this?

T-ara fan April 15, 2012 at 5:07 pm

I have an Asus laptop and it always says that it cannot detect the battery but the led light keeps blinking red instead of the usual yellow and when i remove the power plug my laptop still can run, what went wrong? i am using Windows 7

maclyn May 21, 2012 at 8:50 pm

hi,im using an acer 5745 since 1yr,when i put it to charge the battery indicator shows a red cross and a msg “consider replacing your battery”…please suggest what shud i do

nazeer May 26, 2012 at 4:57 pm

my battery is not charging. although the plug in shows that the battery is being charged

Gopal June 14, 2012 at 11:45 am

I have purchase new battery for my dell inspiron 1545 but its not charging although the plug in charger is shown. I have returned and got the new replacement but the behavior is same. No idea if it is driver issue or battery.

Rohit June 14, 2012 at 3:17 pm

looks like your laptop has some other fault. get it checked by some authorized repair person.

priyesh July 11, 2012 at 10:09 pm

i hv acer laptop which is showing the problem of battery……..it sayz consider replacing ur battery…..there is a problem with ur battery ur computer might shutdown suddenly……….how can i solve it…..plz reply

mohammad ahmad July 15, 2012 at 12:32 am

thank yo sooooooooooooo much 4 ur tips

device manager trick works 100%

i just want to kiss you right now

Charles Padgett July 29, 2012 at 9:59 pm

Thanks I cleaned a considerable amount of dust from fan and battery is charging

TKJagannathan July 30, 2012 at 8:53 am

My Toshiba Satelite 650 with windows 7 is hardly 15 months old.
Already plugged in not charging appears.
After a web search I tried the following.
On Device Manager, browser to Batteries > Microsoft ACPI-Compliant Control Method Battery , right click on it and click “Uninstall”. After this restart the laptop and the battery charging should start.
Then the battary charges.
But after I shut down my laptop after a days work and restart the next day same problem and I have to do the uninstall all ove again.
I contacted Toshiba support – no response.
I tried to contact Microsoft to check on window 7.-Impossible.
I think it is a window 7 problem.
For over a decae I used IBM laptops and faced least difficulties.
So Is Toshiba the problem?
Finally we are the loosers
TKJagannathan

anna August 7, 2012 at 12:04 am

Thx a lot for the asus battery nightmare! :)))
It does work!

Victoria August 28, 2012 at 3:24 am

My Asus eee pc 1015N battery is still not working. It goes with 0%, plugged in not charging. Mine is 2 years old with Windows 7. I’ve tried all of the solutions above. Help please :(

DAN September 19, 2012 at 4:41 am

my problem is this I start lap top HP approx 5 years old it starts then as soon as you go to surf the web it shuts down and starts up again. does it with battery out or plug into wall
thx dan

Dee October 22, 2012 at 7:04 am

I have found that when my charging icon says “plugged in but not charging” that it has been the 3 prong plug that you put into your wall outlet. Remove the plug from the wall. Either slightly push the two main prongs together or slightly pull them apart. Plug back into wall. Your battery should now be charging. Hope this helps. Please let me know if it solves your problem.

kashif October 27, 2012 at 2:45 pm

hi i have compaq presario cq60 my laptop battery sharply charges and sharply discharges. plz guide

Abdul November 13, 2012 at 7:12 am

Hi, my computer has two microsoft compliance things and every time i uninstall them the battery icon dissapears and it ends up not charging, although i says “plugged in, not charging”. Please help me!

Raj December 4, 2012 at 2:55 pm

i m using windows 7…..when my laptop charger wil plug in means it wil fast working…….when i unplug the charger windows wil goes very very slow…..how can i solve this pblm???….plz help me..

Arvi December 13, 2012 at 1:37 am

Hi I am using Dell 630 with windows 7. Even after replacing battery , still message is coming “Consider replacing your battery” Please help me.

Ardan December 16, 2012 at 1:47 am

I performed the uninstall you described but now I can’t get any of my battery notifications to work. No notification icon, no warnings of low battery – and the options to restore them are “grayed out.” In the device manager I’ve scanned for hardware changes under “Battery” and it keeps trying to install “Base System Device” with a result of “No driver found.”

Any suggestions?

shannon January 12, 2013 at 4:07 am

I see that ever1 that’s commenting on their dell laptops is having the same problem! I have a dell inspiron n5010 laptop and my battery also shows “consider replacing battery” with a cross on it! That happened after I activated my windows ultimate! I’m so frustrated coz I only have this laptop 4 2months now! Pretty plz help me.. Should I load windows 8 on it? Or something lower coz windows 7 is so freaking upsetting me!! Help pretty plz!!

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