Yahoo Messenger Voice Chat Problem | Microphone Does Not Work With Yahoo Messenger | Call Setup For Yahoo Messenger

by Abhishek Bhatnagar on November 19, 2008



Few days back, on my new laptop, I faced problem in yahoo voice chat as the mic was not taking any input. As a result I could not do Voice Chat using Yahoo Messenger.


The microphone not working with yahoo messenger, its a problem with the setup of Mic Input source selection and speaker output selection in most of the cases. In this post we will tell you the solution to this problem.


Yahoo Call Setup Wizard


Open Yahoo Messenger Window, goto Actions > Call Setup as seen below:

Now follow the step by step instructions, and select the input and output source from the drop down menu on the setup screen until the microphone and speakers are working properly with this wizard.






If the above method is not working well for you, there is an alternative way for the same settings, see below:


Yahoo Audio Prefernces


Go to yahoo messenger main window , Messenger > Preferences > Calling & Audio

In this setup, select the microphone input from the dropdown, and similarly the speaker settings.




After selecting the proper input and output, the voice char worked just fine with me. Hope it helps you solve your problem.

If you like this article or this article helped you, you can +1 to recommend this article on google plus.

You can follow us on Twitter or join our Facebook Fan Page. If you have a question to ask us, submit your question at Answers By Trouble Fixers.

Looking for something else? Search here :

{ 69 comments… read them below or add one }

lawrence December 7, 2008 at 7:12 am

my name is lawrence and i am using window vista.this is 1st time i am getting problem with pc to pc calling and pc to phone on yahoo messanger. the problem is that my microphone dose not detect by yahoo messanger software.if any one help me to solve this problem i will thankful to him/her

Autumn December 19, 2008 at 7:13 pm

I am having the same problem and it isn’t detecting my mic. It does in the call setup but it isn’t in the preferences to select the mic. so I can not use the mic to chat with. anyone?

Jena December 21, 2008 at 5:41 am

When using void chat. My microphone is not working. I can hear them, but they cant hear me. My headphone is ok. I know. What else could be the problem?? The above procedures i did.. Pls reply.. -jena

mani December 22, 2008 at 2:14 pm

I’m having weird problem with my mic as well. When i try to use voice chatting option it says ” my microphone input device is being used by another program. please close that program first inorder to use ur microphone.” I cánt figure out what other program is using my input device i have tried every possible way to find it out. but couldn’t. So if any of you can help em to resovle this problem i’ll really appriciate. Thanks.

Eddie January 5, 2009 at 8:47 pm

I am experiencing erratic voice service on Yahoo Messenger lately. Nothing has been changed in my setups and 3 of my computers can’t access the voice server. Everytime I try to call computer… I get a prompt . After a while it will reset and tells me try again and again. It is only happening lately for a week now. Can someone give me some advice to fix it or is it the Yahoo Server Site that is having problems?

mumbles January 27, 2009 at 12:25 am

hello im haveing the same problems on 2 comp i can not get voice in chat rooms i can hear on pc to pc calls but can not talk back i have did call up asstainces and it says it was suscuful so it should be working but is not
has tried removeing my audio hard wear and reinstalling it but did not work
tried redownloading yahoo it did not work ither i tried doing the restore it did not work i need help plz help ty

Fishbait February 5, 2009 at 2:39 am

If your Device is being used by another program…ummm …If you are using one of those free after rebate modems…it may have carpserv.exe it comes with the software. That seems to interfer with voice. But I don’t know how to fix it. Sorry I can’t help more…but i am guessing it is that carpserv and I can’t remember the modem it comes with BUT check to see what programs are running and I think you will see it there. ctrl alt delete.

Kapil March 29, 2009 at 5:41 am

I have voice chat thru Yahoo messenger 9.0 with frnds, but recently I was not able have voice chat and it propmted that me that other person voice is not wrking and same message at my frnd chat window.
at call we r able to see the mic voice level flcutating but for speaker its not.

gurpreet April 14, 2009 at 1:16 am

Thanks a lot setting up the Audio settings in messenger prefrences has worked (Just remember if the system default is not working even if the same name, change it to what works)
For example my system default was showing “AK5370 system default” and if you click the drop down there was just “AK5370” listed, I selected that and it worked. Thanks cheers………..

martina May 12, 2009 at 9:31 am

thank u.. it did help!!

michael June 2, 2009 at 3:20 pm

i can use a mic i the canfrenc .why? i cant fix it

nazila July 9, 2009 at 7:51 pm

I have installed messanger9 but in my messanger page i have no CALL BUTTON to start voice chat.In my earlier messanger 8 i had Call Button and i used to have voice chat.but now is not available,
Could you please help me

karyl July 10, 2009 at 9:36 am

I just bough a USB headset (a4tech hu-200) i do not encounter any problems with pc to pc calls thru yahoo messenger (ican hear them and the person i am talking to could hear me fine), however if i call my husband, pc to cellphone, he cannot hear me but i hear him perfectly.

what is the possible reason behind this? I also tried using different USB ports, but to no avail. I also restarted my pc, nothing happened. same problem

i hope you guys can help me.

i am using windows XP

Imbeshat August 3, 2009 at 6:03 am

Hi, I have a slow internet connection, and will you plz tell me how can i speed up my voice chat speed?

Tul Prasad Niroula August 12, 2009 at 7:28 am

I have installed messenger9 in my computer, but in my messenger page i have no CALL BUTTON to start voice chat.Please help me solve this

Tul Prasad Niroula August 12, 2009 at 7:33 am

I have installed messanger9 but in my messanger page i have no CALL BUTTON to start voice chat

Manojkumar.S August 14, 2009 at 7:41 pm

Dear Sir,

Calling & Audio button is not present in my Yahoo messenger.I downloaded the latest version of Messenger,but the problem still existing.So ican’t able to voice chat with others.Kindly do the needful immediately.

Thanks and Regads

TREARNIVA August 17, 2009 at 4:13 pm

Simple source for lookup your request information, based on php variables.

vvinja August 27, 2009 at 9:18 am


I too have the same problem,my microphone is not detecting my voice when I used voice chat.I can hear their voice.I recently installed windows vista in my laptop.From the first time after installing vista i get this problem.I did the above call setup,i get the error my microphone not able to detect voice..Please tell me the solution…

Thanks in advance..

Justme September 18, 2009 at 8:28 pm

Another problem with messenger version 9, is it auto adjust the mic recording level and locks it so it cant be adjusted from system properties … so it you bust out laughing or something the when you talk afterwared nobody can hear what your saying … There is an option above ^^ the says do not modify my mixer settings (advanced) but this option does not appear to exist for version 9? any help on making the this setting with version 9?

mary janice osorio September 20, 2009 at 9:24 am

pleased help me how to remove the voice email in my account because i cant call my family pc to pc.if they call me voice email answered to them. pleased help me. thanks more power to you.

preet September 24, 2009 at 12:20 am

hi my preference dialog box not calling & audio option & i,m not calling pc to pc .send me ans

pradeep October 13, 2009 at 2:34 pm

I have problem with the above yahoo messenger.
when I try to select call set from action menu it fails to open.

I tried to select “calling & audio” (prefereces sub menu item of messenger main menu) the cursor immediately turns to watch glass mode signaling as busy.

Why this is happening please help as i cannot test my micro phone and speakers



david October 27, 2009 at 6:28 pm

i am using windows 7 brand new hp laptop. voice is detected if i open voice setup before the call. but when i place a call and the call is answered and i open voice assistance it stops detecting. im pretty use its a yahoo meesenger program problem. anyone here can help me out will be appreciated.

Lakshmi November 1, 2009 at 10:53 am

In answer to the issue of absence of “No Call” option in the Actions menu of Yahoo messenger, download and install Yahoo messenger from the yahoo main site instead of yahoo india site 🙂

uneeb November 11, 2009 at 10:33 pm

Windows7 is not supporting yahoo voice call properly.
I have got a problem in voice call. during the voice chat i can only hear the voice from other side but they were not hearing my voice. i checked microphone setting in my laptop n its working properly. anyone who have a solution of this problem plz send your view.

tul November 15, 2009 at 2:21 am

hi iam using window vista in my yahoo messaenger my voice chat is not working there is not any call setup option in action menu or in prefrence menu as u shown above so what i do fr upload voice chat pls help

moustafa November 28, 2009 at 9:13 pm

i have a problem to place a voice call by using yahoo messenger and i don’t know what to do?

tanase niki December 15, 2009 at 5:12 pm

my name is Niki, I have a problem with my microphone … when talking to other friends on her do not hear anything but I can hear … I tested two microfpnuri and did not go someone told me it’s the computer. What can I do? I can tell someone, please

samy February 2, 2010 at 11:10 am

When i send messege to my friend I cann’t speak with my freind in yahoo messenger but when i invite him/her to conferance i can speak .Where is my problem?

rey linzo March 8, 2010 at 5:59 am

i have the same problem that posted by samy last feb. 2 2010. what would i gonna do to this problem? please help me. i want to make a voice or video call in yahoo messenger but they cant here me although i can hear the them.

Johanna March 14, 2010 at 5:11 am

My friend is having problems hearing me when we call each others computer. There’s a lot of static and echos. I had the latest version of Yahoo Messenger, but I switched back to version 9 because I hoped it would kill the audio problems. Now my friend has version 10 and when I call his computer he says he only hears every other word I say. I am so confused why this is happening because we never had a problem until one week ago. Is it us or Yahoo?

Rohit March 14, 2010 at 12:32 pm

yes, this problem might be because of yahoo server problem sometimes, but if this problem is persistent, it might be a hardware problem with your microphone also.
test your mic with sound recorder software, or test it on other applications like gtalk and skype

Shalini May 19, 2010 at 12:08 am

As said above i am nt able 2 see the voice call option itself..there is no such option in my action menu…and in preference also i dont have that audio prefrence…i have msgr 10..what to do please help

Tejas Goda May 21, 2010 at 8:29 pm

Dear Sir/Madam,

I have problem in yahoo messenger 10 that when i start voice call & i speak something immegitally microphone volumn goes down even not to my side, it is happen both side of speakers. both are use yahoo messenger 10. After that i increase the volumn of microphone in the software base sound card driver then after sometime it happen again & again. So please suggest me what i am doing now ? If possible please reply me as soon as possible…
Thanking you,

Tejas Goda

mukulbdnn June 2, 2010 at 1:35 pm

Hi Dear,
My operating system is Windows 7. I am facing a installation problem about XAMPP. When I doing that there is showing error. I am keep trying 2 or 3 times. But it installed my computer with some problem. When I open XAMPP control panel there apache not working. What I do now? Please help me…. please

poloy June 14, 2010 at 7:14 pm

i encounter a problem also with my voicecall i can hear my friends when we were using yahoo messenger but they can’t hear me.. can you give me soem tips how to fixed it

Ali Hyder July 22, 2010 at 8:35 pm

I have a problem with yahoo. yahoo doesn’t detect my micro phone at all. I tried all the steps but still same problem. But my micro phone works very well on skype. Can any one please help me on this.

amiromari August 18, 2010 at 9:13 am

I have the same problem with yahoo messenger 10, it was working fine until recently when all of a sudden it no longer detects the built in mic. i removed it installed version 9 again and it was fine…so i then upgraded to 10 again no mic detected…….looks like i will have to go back to version 9 as 10 is not stable at all, was great when it worked but no its just to much of a headache to keep playing around with , seems this is a known issue and Yahoo are pretending there is no problem and burying there head in the sand……

msgriff September 1, 2010 at 8:44 am

I am having the same problem with Yahoo messenger. When making PC to PC calls I can hear my party but they cannot hear me..grrrrrrrrr this is so annoying. I have contacted Yahoo and HP with no success. I have installed and uninstalled Yahoo, no success.
What do I do next??
Is this a Yahoo problem or a HP problem? Could someone please fix this.
BTW I have tried all of the steps listed above..still no success.

rachel ruta September 20, 2010 at 12:37 pm

i have problem in yahoo messenger if im using my voice call it automatically call ended after 38 second of caling help me plssss…….. reply as soon as posible thanks>>>>

khaja September 25, 2010 at 9:30 am


I too have the same problem,my microphone is not detecting my voice when I used voice chat.I can hear their voice.I recently installed windows 7 in my computer.From the first time after installing windows 7 i get this problem.I did the above call setup,i get the error my microphone not able to detect voice..Please tell me the solution…

Thanks in advance..

mildred cañete October 6, 2010 at 7:08 pm

hi; im mildred pls. help me i cant call using microphone and speaker because my audio computer’s audio equipment are being used by another program, it says that (Please close that program, and then try again.) where do i find that program so that i will close the program…pls. help me….
almost a month i use my computer but its no sound. pls…………….

arman November 21, 2010 at 1:18 pm

im arman and im using window 7 pls help me .,,When using voice chat. My microphone is not working. I can hear them, but they cant hear me. My headphone is ok. What could be the problem?? The above procedures i did.. Pls reply.. thank you.

Daniel Coverca November 30, 2010 at 7:11 am

I’m Daniel and I am using Notebook Acer Aspire 5520 which defies the purpose of mobility for me at this point. I have encountered the same problem as my fellows consumers.
Video calls and voice calls do not transmit sound through messenger but I can receive.
The internal microphone is not damaged.
I also have a desktop with win 7(64bit) which is not affected by this issue bringing me to the conclusion that is a driver problem. Acer support doesn’t provides drivers for win 7, apparently they can keep up with the evolution of windows.
I have tried to install drivers from vista version but nothing seems to work, is there an Fix to this problem?
Connecting an external microphone doesn’t solve anything, also messenger setup is useless in this case.
Please Help.

Daniel Coverca December 7, 2010 at 10:07 pm

For all of you who are experiencing the same problem as me I recommend installing the following driver: Vista_Win7_R255. Works for me 🙂

Jamilton December 11, 2010 at 12:56 pm

Just want to say Thank You!!!

Damon December 15, 2010 at 8:47 pm

Same issue as everyone else, messenger does not detect my internal microphone. Im running Windows 7 (64 bit) also. Skype however picks up my microphone perfectly and no, i dont have them both running at the same time. Any clues yet???

narayanan February 3, 2011 at 4:55 pm

iam working in Omam i have a voice chatting problem .no signal no voice. iam calling oman to kerala (INDIA) so pl. do needfull

francis March 12, 2011 at 5:09 pm

i think the problem is in windows 7 for this microphone issue. before i use windows vista and i don’t have this microphone problem. and when i replace my operating system to windows 7, my built in mic in my laptop did not work anymore. i also did the set-up foe voice call for YM but it did not work..

kikomann March 12, 2011 at 5:34 pm

right click volume control icon. choose RECORDING DEVICES.. after opening, choose integrated microphone array and click ok. this solves it the problem.

ann April 5, 2011 at 10:06 am

I having a problem with voicechat lately. I am voice chatting with somebody for years now but it is only now that we are having trouble. He is using now a laptop and windows 7. He can hear me clearly while i cannot understand any word he is saying because he is breaking. Please tell me how to solve this. Thanks.

amariutei May 22, 2011 at 5:53 pm

hi i’m using windows 7 on a acer aspire 5720Z and i have a problem with my seems that the microphone can not be detected by the Yahoo messenger software. please reply

dheanz August 1, 2011 at 5:39 pm

hello i just recently installed window xp to my pc and suddenly can not detect also my voice..i can hear them but they cant hear me,and if i conect my headset to my speaker that the time they can hear me..plz help..1k reward hu will be helping on to this,il give it through atm.

sunil August 15, 2011 at 12:55 pm

give me y voice

Be Alive Live Curious August 20, 2011 at 8:39 am

I have experienced some similar issues in Yahoo Messenger from version “10 to 11” on Windows Vista. Problem with (PC to PC, PC to Phone) calls, not hearing any incoming voice/sound even though the Green-Bar for the speaker level indicator was moving up in YM ver. “” .

BTW, this problem only existed in Yahoo Messenger version 10 ABOVE and not in other instant messaging clients. However, prior to me updating the sound driver, everything worked fine on Yahoo Messenger version “9.x” to “”.

I was able to solve this issue by updating my sound driver to a newer version, which in my case was “Realtek High Definition Audio” from version “R2.60” to “R2.62”.
You may also be able to solve this problem by trying to Uninstall/Reinstall the same sound driver that is installed on your Windows, (regardless of version).

Abbas ali November 3, 2011 at 12:09 am

i have window xp in my Pc and i m also facing the same problem i m hearing his voice from that side but my voice is not working and i m facing this problem in yahoo massenger. there is some problem in my side in voice if some one know about the problem please let me know how to manage it please mail me on the above address or any how u want but i m in trouble and i need it urgently.
wish u all the best

egyptian twitter November 9, 2011 at 8:39 pm

i have the solution of the problem u have 2 change the voice server that can be done as coming:-
start/Run/drivers/ok then u choose the file named host and open using notepad and type:-
then restart yahoo and try the voice and it will work
thank u all
sasa(egyptian twitter)….

saiera November 26, 2011 at 10:25 am

hi im having problem with my video chat because when me n one of my contact start video call they can hear me but i cant hear them why is that plz help

shiv December 13, 2011 at 10:51 pm

hi im having problem with my video chat because when me n one of my contact start video call they can not hear me but i hear them why is that plz help

sol December 14, 2011 at 9:44 pm

my mic is OK. my calls are OK . just I don’t know how can I change the volume?!!! my friends sound is so low & I want theme sound be louder but I can not find the speaker tool & do loud the sound.

hannuhyr January 8, 2012 at 3:33 pm

Yahoo messenger assumes microphone is not working, if no sound is recorded when its checking it. I don’t know any other fix except arrange some background noise for yahoo messenger to hear, works well, I but wish there were some other solution.

della January 14, 2012 at 11:51 am

i have problem, when i started to call my friend, i cant heard her voice but she can heard my voice so clearly. can you tell me the solution to solve this problem? thanks

Jearub John February 6, 2012 at 11:54 am

My problem is YM is that all the settings are okay, but when i’m video calling, they can hear my audio but I can’t hear them…So what’s the problem with this? my system? Hoping that someone can answer…

David February 20, 2012 at 3:10 am

Ever since I downloaded the Yahoo I.M. ver. 11 I now can not use the video or voice chat. I can use regular web cam but have lost all ability to use the voice call (microphone is now useless) and I have tested the microphone and web cam and it works fine with yahoo test procedure. No fire wall changes have been made, it’s just MS firewall. Going to ver. 11 I.M. did something.
Any ideas? Thanks.

Sarmad Mageed March 2, 2012 at 10:30 pm

When using video or voice chat. I can hear them, but they cant hear me. My microphone is not working! My headphone is ok. I know. What else could be the problem?? Pls reply to me as soon as possible as I need to chat with my parents in other country and the phone calls are very expensive.


solostar March 11, 2012 at 11:43 am

I have ACER timelinex 5830 Laptop ,before that i had ACER Aspire laptop..
the problem is when i use video and voice call in skype it works flawless and perfect,but recently in previos laptop and brand new laptop when i call throgh yahoo ,the voice goes and receive for 2 seconds and then a very weired sound comes out of my laptop like grrrrrrrrrr…and it continues until i log off..even when i close the call some hand voice comes out also which stucked during conversation..i checked the the call seting and every thing it is on default setting..
please help voice and video call work good in skype and in yahoo it hangs my sound card and strange voice come..i using WIN 7.

ben March 29, 2012 at 1:37 am

i have no mic in yahoo msngr when i use video and voice call in skype it works flawless and perfect why wont it work on yahoo it is an external camara with built in mic the mic works fine everywere else but here

Leave a Comment

Previous post:

Next post:

© TroubleFixers – All about fixing computer troubles2007-2017 . All Rights Reserved.